Advait Pawar
Mumbai
Summary
Patient Relations Executive with strong expertise in patient interaction and health record management. Enhanced patient satisfaction and retention through strategic engagement and effective communication. Achieved monthly sales targets and improved revenue via customer relationship management. Previous paramedical internship at JJ Hospital provided valuable clinical experience and insight into hospital workflows.
Overview
2
2
years of professional experience
Work History
Patient Relations Executive
Karma Ayurveda
Mumbai
04.2024 - 08.2024
- Served as primary contact for patients, managing over 150 inquiries via digital and face-to-face communication.
- Efficiently handled end-to-end patient coordination, including scheduling appointments, managing follow-ups, and proactively facilitating seamless communication between doctors and patients.
- Maintained and updated electronic medical records and case histories accurately, and ensured 100% compliance with patient confidentiality and ethical handling of personal health information.
- Guided over 100+ patients through treatment plans, educating them on the use and benefits of Ayurvedic medicines.
- Responsible for medicine sales, including over 100+ order confirmations, upselling relevant products, and ensuring timely delivery based on doctor recommendations, thereby increasing average revenue per patient.
- Maintained detailed records of 500+ patient case histories, medicine purchases, and payment follow-ups.
- Consistently achieved an average monthly medicine sales target of ₹1,800,000 through strategic patient engagement.
Paramedical Intern
JJ Hospital
Mumbai
10.2022 - 10.2023
- Coordinated with OPD, IPD, and emergency departments, gaining experience in hospital workflow.
- Assisted in the blood collection of over 250 donors in multiple donation camps, as well as the labelling, processing, and preparation of blood components under the supervision of senior technicians and pathologists.
- Managed documentation and inventory logs for over 5000 blood units in compliance with NABH and hospital protocols.
- Ensured donor safety and eligibility by screening and counselling more than 500 donors.
- Gained hands-on clinical and administrative experience across Pathology, Microbiology, Biochemistry laboratories, General Medicine wards, and the Medical Records Department for over 2000 hours.
Education
Bachelor of Science - Paramedical Technology
Grant Government Medical College
Mumbai, MH01.2023
Master of Business Administration - General Management
Indian Institute of Management Trichy
Tiruchirapalli, Tamil Nadu12.2025
Skills
- Patient coordination
- Health record management
- Customer relationship management
- Communication skills
- Medical team collaboration
Profile
linkedin.com/in/advait-pawar
Hobbies and interests
- Avid Speedcuber who enjoys solving multiple variations of Rubik's cube.
- Intermediate Guitarist with 5 years of playing experience.
- Tournament Chess Player with FIDE Rating of 1414.
Timeline
Patient Relations Executive
Karma Ayurveda
04.2024 - 08.2024
Paramedical Intern
JJ Hospital
10.2022 - 10.2023
Bachelor of Science - Paramedical Technology
Grant Government Medical College
Master of Business Administration - General Management
Indian Institute of Management Trichy