Megha Biswas
Kolkata
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Relations Executive
Karkinos Healthcare Pvt Ltd
Kolkata
05.2019 - Current
- Collaborated with back-office team members to facilitate seamless business execution.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Care Coordinator
NH Narayana Superspeciality Hospital
Howrah
02.2013 - 04.2019
- Patient Onboarding: Welcome new patients to the healthcare system or department
- Gather necessary demographic and medical information during the intake process
- Explain policies, procedures, and available services to new patients
- Appointment Scheduling and Coordination: Schedule appointments for patients with healthcare providers, diagnostic tests, and procedures
- Coordinate appointment times with patient preferences, provider availability, and facility resources
- Ensure that patients receive timely reminders about their upcoming appointments
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Patient coordinator and Counsellor
ILS Hospital (GPT Group) PVT. LTD.
Kolkata
02.2010 - 01.2013
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Education
ENGLISH HONOURS -
H.S (Arts) -
Madhyamik -
Skills
- Windows98/2000/XP/10
- MS OFFICE (Word, Excel, Power Point)
- ATHMA HIS Software
- Operations Management
- Executive Support
- Team Leadership
- Workflow Planning
- Staff Training
- Employee Scheduling
- Matrix Management
- Teamwork and Collaboration
- Customer Service
Languages
English, Hindi, Bengali
Personal Information
- Expected Salary: 30k
- Father's Name: Kshirode Kumar Biswas
- Title: Administrative Post /Floor Coordinator
- Date of Birth: 04/12/88
- Marital Status: Divorce
Hobbies and Interests
Listening to music, travelling
Timeline
Patient Relations Executive
Karkinos Healthcare Pvt Ltd
05.2019 - Current
Patient Care Coordinator
NH Narayana Superspeciality Hospital
02.2013 - 04.2019
Patient coordinator and Counsellor
ILS Hospital (GPT Group) PVT. LTD.
02.2010 - 01.2013