Aershiya Shaikh
DEPUTY MANAGER
Pune
Summary
Looking for an environment to interlaced my academic and professional qualifications with my present career milestones which offers a challenging career continuation where I can exercise my expertise and ability to emerge as one of the best Branch Manager.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Deputy Manager
HDFC Bank
09.2022 - 04.2025
- Worked with HDFC BANK from SEPTEMBER 2022 till APRIL 2025 .
- Handle the relationship of classic customer portfolio given by the bank and onboarded new customers to the bank .
- Also handled the service and business requirements for NRI customers.
- Worked on operation team as well handled the day to day operations work also in the bank .
- Awarded as a star performer for customer service excellence, I was also recognized for achieving excellence in NPS parameters.
- Got awarded for BBH INNER CIRCLE for life insurance target achievement on Cordelia cruise.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Process Associate
TATA CONSULTANCY SERVICES
11.2017 - 08.2022
- Worked at TCS as a Process Associate since November 8, 2017, till August 2022.
- WORK EXPERIENCE DETAILS AS: Process Associates
- Handle Customer escalation and provide pre and post sales services to customers.
- Worked for Bajaj Housing Finance, Bajaj Life Insurance project in TCS.
- Currently working with US Client Scottish Widows project for customer service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Financial Service Consultant
ICICI PRUDENTIAL LIFE INSURANCE
05.2015 - 07.2016
- Worked as Financial Service Consultant in ICICI PRUDENTIAL LIFE INSURANCE for 1 year and completed year target 3 months before the end date of goal sheet also got promoted as Associate Financial Service Manager.
- WORK EXPERIENCE DETAILS: As Financial Service Consultant and Associate Financial Service Manager
- Tap the walk-in of the bank and understand the investment need of the customer and suggest the product and generate revenue.
- Also provide complete support to the customer for the completion of process of sale and provide end to end resolution for any after sales query.
- Achieve the Month on Month targets decided by the senior management for the bank.
Education
PGDBM - Marketing
NMIMS College
MumbaiBBA - Marketing
NWCC
PuneClass 12th - Business Studies
Class 10th - undefined
Skills
Computer proficiency
Experienced in data management and communication
Analytical problem-solving
Professional networking
Anti-money laundering
Investment strategies
Know your customer
Portfolio management
Retirement planning
Insurance planning
Global market awareness
Client confidentiality
Strategic thinking
PERSONAL DETAILS
Date of Birth – 2nd November 1993. NATIONALITY – Indian RELIGION – Muslim I do hereby declare that the above mentioned details are true and correct to the best of my knowledge and belief. PLACE - Pune, Maharashtra. DATE- 2022-06-20. Regards, Aershiya Bashadi.
POST APPLIED FOR
Relationship Manager
Certification
IRDA
Timeline
IRDA
10-2022
Deputy Manager
HDFC Bank
09.2022 - 04.2025
Process Associate
TATA CONSULTANCY SERVICES
11.2017 - 08.2022
Financial Service Consultant
ICICI PRUDENTIAL LIFE INSURANCE
05.2015 - 07.2016
BBA - Marketing
NWCC
Class 12th - Business Studies
Class 10th - undefined
PGDBM - Marketing
NMIMS College