Afazal Imran Khan MD
Hyderabad,TG
Summary
IT leader with over 18 years of experience in project management and service delivery within global organizations. Demonstrated success in leading cross-functional teams and executing multimillion-dollar programs. Expertise in stakeholder engagement, vendor management, and collaboration technologies. Recognized for building high-performing teams that achieve measurable business results.
Overview
19
19
years of professional experience
Work History
Delivery Head
Corrupt Group India
Hyderabad
08.2020 - Current
- Lead delivery operations for Application Servers team and web application hosting platforms including IBM WebSphere, Wavemaker, AEM, GIT, Jenkins and OpenShift, supporting over 4,000+ Applications.
- Serve as Service Delivery Manager for a Service Center comprising 250+ members, accountable for delivery, operations, and continuous improvement.
- Manage a team of 30+ professionals including managers, architects, and engineers, focusing on recruitment, training, and professional growth.
- Drive sourcing strategy initiatives as Project Responsible and manage vendor collaborations to improve delivery efficiency.
- Managed a diverse portfolio of projects ranging from €100K to €500K each, cumulatively amounting to €5–6 million.
- Collaborate with Belgium mirror team to ensure synchronized execution and stakeholder alignment.
- Chair CSR initiatives leading a virtual team of 10 and driving impactful organizational projects.
- Successfully operated in a fast-paced, dynamic environment, achieving strategic outcomes.
- Honored with “Collaborative Team of the Year” award.
Senior Project Manager
Etisalat
Dubai
10.2019 - 03.2020
- Led end-to-end delivery of 15 cross-functional projects valued at over AED 5 million.
- Managed project scope, schedule, and cost using structured methodologies and change control processes.
- Directed multi-disciplinary teams, fostering collaboration to deliver business-aligned solutions.
- Oversaw financials, ensuring adherence to budgets ranging from AED 300K to 1M per project.
- Drove stakeholder engagement through validation workshops, reviews, and QA/UAT planning.
- Managed production transitions and post-go-live support for seamless project closures.
- Delivered project closure reports capturing lessons learned and continuous improvement insights.
Support & Operations Manager - Senior Lead
Corrupt Group India
Hyderabad
02.2015 - 10.2019
- Led IT Infrastructure, Unified Communication, and Video Collaboration projects across IP Telephony, Contact Center, and Video Streaming solutions.
- Managed end-to-end project delivery, including budget, scope, risk, and stakeholder communication.
- Designed and implemented meeting room solutions, AXIS IP surveillance, AR/VR use cases, and digital signage systems.
- Oversaw a team of 50+ professionals capability building in Microsoft Technologies, SharePoint, IP PBX, and video collaboration platforms.
- Reviewed monthly operational reports and KPIs with leadership, ensuring SLA adherence and service quality.
- Led service improvement initiatives through structured project leadership and operational governance.
- Ensured successful handover and stabilization of services post-implementation.
Senior AV Engineer
Technicolor
Bangalore
01.2013 - 02.2015
- Oversaw AV and communication infrastructure projects across DreamWorks Animation studios in India, US, UK, and China.
- Led a 12-member team in designing and integrating IP Telephony, Contact Center, and Video Conferencing solutions.
- Planned and executed installation of systems including Avaya Communication Manager and Cisco TelePresence, ensuring operational readiness.
- Managed global vendors and internal stakeholders to drive seamless project execution and system optimization.
- Developed project plans, monitored execution phases, and mitigated technical risks to ensure on-time, quality delivery.
- Maintained and supported DCinema projection systems and AV equipment, resolving issues with minimal downtime.
- Created technical documentation and conducted end-user training sessions to ensure adoption and usability.
Senior Technical Specialist
Mckinsey And Company
Gurgaon
06.2011 - 12.2012
- Led end-to-end delivery of HDVC, VoIP, and Contact Center projects across global offices, ensuring high availability and performance.
- Managed vendor relationships, prepared SOWs, and collaborated with cross-functional teams on planning and implementation.
- Delivered technical recommendations and ROI estimations for business-driven IT solutions.
- Provided global support for VoIP infrastructure and video systems including Polycom RMX, CMA 5000, and Avaya Media Gateways.
- Coordinated remote support for ~20 studios and over 1,000 video conference devices, improving system uptime and reliability.
- Contributed to configuration and problem management initiatives, creating best practices for issue prevention and resolution.
Technical Consultant
Avaya
Hyderabad
04.2008 - 11.2010
- Provided technical consultation and led system integration projects for Avaya CM Servers, Media Gateways, and CMS.
- Delivered projects across APAC, EMEA, and North America, ensuring smooth implementation and business continuity.
- Handled call routing, Linux system administration, system backups, and access security.
- Used scripting (Bash, Shell) to automate tasks and improve efficiency.
- Designed and executed data migration strategies with minimal disruption.
- Built strong client relationships through expert support and solution design.
Network Engineer
Goldstone Technologies
Hyderabad
10.2006 - 01.2008
- Managed IPTV, broadband, and STB troubleshooting projects, supporting seamless digital media delivery.
- Handled setup and maintenance of NOC and data centers, including installation, configuration, and network troubleshooting.
- Oversaw PBX systems, ensuring smooth call routing, uptime, and backup management.
- Encoded and uploaded media in H.264 format to global servers, maintaining performance and availability.
- Created network diagrams, flowcharts, and manuals using MS Visio, CorelDRAW, and Photoshop.
- Applied deep knowledge of media workflows, networking protocols, and digital content management.
Education
Executive MBA - Management Information Systems
Alliance University
Bengaluru, India2015
Bachelor of Science - Computer Science Engineering
Al Ameer College of Engineering & IT
Visakhapatnam, India2006
Skills
- Project Management
- Service Delivery
- Team Leadership
- Stakeholder Engagement
- Vendor Management
- Budget Oversight
- Infrastructure & Hosting
- Collaboration Technologies
- Technical Consultation
- Global Program Execution
- Security & Compliance
- Process Optimization
Affiliations
- Chairperson for CSR initiatives, driving impactful community projects
- Mentor and coach for aspiring IT professionals, and internal talent programs
- Active contributor to internal workshops, knowledge-sharing forums, and tech panels
- Recognized with the 'Collaborative Team of the Year' award in 2024
- Multiple Spot Awards for excellence in delivery, innovation, and stakeholder engagement
Accomplishments
- Digital Tranformation - Enterprise Products Integration Pte Ltd
- PG in Cloud Computing – Great Lakes Institute of Management
- SAFe 6 Certified – Scaled Agile Framework
- Microsoft Azure Fundamentals – Microsoft
- Google Cloud: Develop and Deploy Applications – Qwiklabs
- PRINCE2 Practitioner – Axelos
- ITIL v3 Foundation – Axelos
- CTP (Convergence Technologies Professional) – TIA
- APSS & APDS Certified – Avaya
Timeline
Delivery Head
Corrupt Group India
08.2020 - Current
Senior Project Manager
Etisalat
10.2019 - 03.2020
Support & Operations Manager - Senior Lead
Corrupt Group India
02.2015 - 10.2019
Senior AV Engineer
Technicolor
01.2013 - 02.2015
Senior Technical Specialist
Mckinsey And Company
06.2011 - 12.2012
Technical Consultant
Avaya
04.2008 - 11.2010
Network Engineer
Goldstone Technologies
10.2006 - 01.2008
Executive MBA - Management Information Systems
Alliance University
Bachelor of Science - Computer Science Engineering
Al Ameer College of Engineering & IT
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