Hi, I’m
Vivek Gupta
Howrah
Summary
With 13 years of experience as an IT professional and 5 years in project management, I have successfully led teams of 30+ members. I have managed the operations of AMS projects and handled various other projects throughout the systems development life cycle. From planning and initiation to elaboration, design, building, testing, and implementation, I am skilled in utilizing agile methodology to drive successful outcomes.
Overview
12
years of professional experience
1
Certification
Work History
TCS
Project Manager
04.2022 - Current
Job overview
- Managing front office operations for all customer-facing applications.
- Ensured consistent compliance with customer feedback standards, audit procedures, and performance scorecards.
- Reduced operational leakages by eliminating non-productive activities.
- Directed cross-functional team of over 30 members across multiple areas.
- Served as a member of the steering committee, leading account-level discussions on security, employee welfare, and certifications.
- Performed detailed account-level assessments to ensure compliance with security protocols.
- Managed relationships with various vendors.
- Oversaw and coordinated client visits in Kolkata.
TCS
Project Lead
09.2021 - 03.2022
Job overview
- Oversaw operations and leadership of a 13-member team in Siebel and D365 Tower.
- Handled customer issues and escalation management as the first line of support for Siebel & D365 applications during offshore hours.
- Supervised end-to-end migration efforts focused on Siebel systems.
- Led automation discussions for monitoring events with relevant team utilizing contextual knowledge.
- Fostered strong relationships with stakeholders and vendors.
WIPRO
Presales Consultant
07.2018 - 09.2021
Job overview
- Drafted and presented client-specific RFX solutions tailored to unique requirements.
- Developed competitive commercial proposals aligned with organizational standards using DPS tools.
- Executed technical development within a specialized design and development framework.
- Ensure compliance with organizational quality and business protocols.
- Conducted briefings and updates for CXOs in client discussions.
Wipro
Siebel EAI Developer
03.2018 - 06.2018
Job overview
- Directed and supervised a group of six in the execution of Siebel & D365 Tower tasks.
Wipro
Siebel Developer
12.2012 - 02.2018
Job overview
- Managing front office operations for all customer-facing applications.
- Ensured consistent compliance with customer feedback standards, audit procedures, and performance scorecards.
- Reduced operational leakages by eliminating non-productive activities.
- Directed cross-functional team of over 30 members across multiple areas.
- Served as a member of the steering committee, leading account-level discussions on security, employee welfare, and certifications.
- Performed detailed account-level assessments to ensure compliance with security protocols.
- Managed relationships with various vendors.
- Oversaw and coordinated client visits in Kolkata.
Education
BITS Pilani
M. Tech from Software Engineering
01.2016
University Overview
GPA: 6.67 (CGPA)
Nopany Institute of Management StudiesKolkata
BCA
01.2012
University Overview
GPA: 7.82
Skills
- Agile Project Management
- Product Owner
- Communication skills
- Crossfucntional Team Mgmt
- Location Lead
- Presales Support
- Bid Management
- Stakeholder Mgmt
Certification
SAFe Certified - Product Owner / Product Manager
Personal Information
- Date of Birth: 02/26
- Gender: Male
- Nationality: Indian
Awards
- Contextual Master
- Hall of Fame
- Right this Way Award
- Silver Certified Mentor
Disclaimer
I do hereby declare that all the statements made in this CV are true and correct to the best of my knowledge and belief.
Visa Details
B1/B2, 12/31/35
Timeline
Project Manager
TCS
04.2022 - Current
Project Lead
TCS
09.2021 - 03.2022
Presales Consultant
WIPRO
07.2018 - 09.2021
Siebel EAI Developer
Wipro
03.2018 - 06.2018
Siebel Developer
Wipro
12.2012 - 02.2018
BITS Pilani
M. Tech from Software Engineering
Nopany Institute of Management Studies
BCA
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