Abhishek Chourasiya
Kota
Summary
Highly educated senior representative with excellent skills. Well-trained in working for organizations in industries. Known for dedicated attitude and drive to work hard.
Overview
6
6
years of professional experience
Work History
SR.SALES REPRESENTATIVE
Concentrix
Gurugram
11.2022 - 11.2024
- Managed customer chat interactions, addressing billing, troubleshooting, orders, sales, plans, and payment arrangements.
- Assisted a high volume of customers daily, maintaining a positive attitude, and focusing on service quality.
- Resolved issues promptly while adhering to company policies and procedures.
- Developed strong writing skills by corresponding with 40-45 customers per day(2-3) Conversation at a time)
- Accurately documented customer information and interactions for future reference
- Educated customers on billing, payment processing, and support procedures
- Used active listening and open-ended questions to resolve issues, escalating major problems if needed
OPERATIONS ASSOCIATE
Teleperformance
Jaipur
09.2019 - 04.2021
- Managed email communications to support sellers
- Coordinating with departments such as customer service to resolve issues and address queries regarding invoice, escalation, billing, purchase order
- Ensured a seamless experience for sellers by adopting a first-time-right approach to efficiently handle requests
PROJECT OPERATIONS ASSOCIATE
Group Edge
Mumbai
01.2019 - 08.2019
- Vendor management and payments deliveries as per terms
- Project handling for branding solutions (Intern and External) & activation (Mall activation)
- Day-to-Day administration duties and share reports
- Handling vendor & local team and assure to completing tasks given TAT
- Assure to share closure report along with payment as per payment terms
- States Aligned-Delhi/NCR, Rajasthan, Uttar Pradesh, Madhya Pradesh, Chhattisgarh
Education
Master of Business Administration - Marketing&HR
Career Point University
Kota, RJ01.2017
Bachelor of Commerce - Accounting
Jodhpur National University
Jodhpur, RJ01.2015
Certificate of Higher Education - Accounting
Shiv Jyoti Sr. Sec School
Kota, RJ01.2012
Skills
- Floor Support to training batch
- ITGF
- Management Control System Tool
- sales
- Chat
- Voice
- Vendor Development
- Management
- Team Coordination
- Management Reporting
- Production
- Logistics
- Hospitality
- Call Coordination
- Conflict Management
- On-site Execution
- Escalation Handling
Additionalinformation - Eventshandled
- Navras, Jaipur, 2016, 7 days
- Rajasthan Diwas, Jaipur, 2016, 3 days
- Flea Edition 1, Kota, 2018, 3 days
- Mela 2.0, Kota, 2019, 3 days
- Weddings, PAN India, 25-30
- Branding Contacts, contract basis, Pan India
- Online selling, E-Commerce
Timeline
SR.SALES REPRESENTATIVE
Concentrix
11.2022 - 11.2024
OPERATIONS ASSOCIATE
Teleperformance
09.2019 - 04.2021
PROJECT OPERATIONS ASSOCIATE
Group Edge
01.2019 - 08.2019
Master of Business Administration - Marketing&HR
Career Point University
Bachelor of Commerce - Accounting
Jodhpur National University
Certificate of Higher Education - Accounting
Shiv Jyoti Sr. Sec School