Summary
Overview
Work History
Education
Skills
Websites
Additionalinformation - Eventshandled
Timeline
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Abhishek Chourasiya

Abhishek Chourasiya

Kota

Summary

Highly educated senior representative with excellent skills. Well-trained in working for organizations in industries. Known for dedicated attitude and drive to work hard.

Overview

6
6
years of professional experience

Work History

Sr. Representative

Concentrix
Gurugram
11.2022 - Current
  • Managed customer chat interactions, addressing billing, troubleshooting, orders, plans, and payment arrangements
  • Assisted a high volume of customers daily, maintaining a positive attitude and focus on service quality
  • Resolved issues promptly while adhering to company policies and procedures
  • Developed strong writing skills by corresponding with 40-45 customers per day (2-3 Conversation at a time)
  • Accurately documented customer information and interactions for future reference
  • Educated customers on billing, payment processing, and support procedures
  • Used active listening and open-ended questions to resolve issues, escalating major problems if needed.

Operations Associate

Teleperformance
Jaipur
09.2019 - 04.2021
  • Managed email communications to support sellers
  • Coordinating with departments such as customer service to resolve issues and address queries regarding invoice, escalation, billing, purchase order
  • Ensured a seamless experience for sellers by adopting a first-time-right approach to efficiently handle requests.

Project Operations Associate

Group Edge
Mumbai
01.2019 - 08.2019
  • Vendor management and payments deliveries as per terms
  • Project handling for branding solutions (Internal and External) & activation (Mall activation)
  • Day-to-Day administration duties and share reports
  • Handling vendor & local team and assure to completing task in given TAT
  • Assure to share closure report along with payment as per payment terms
  • States Aligned- Delhi/NCR, Rajasthan, Uttar Pradesh, Madhya Pradesh, Chhattisgarh

Education

Master of Business Administration - Marketing & HR

Career Point University
Kota, RJ
01.2017

Bachelor of Commerce - Accounting

Jodhpur National University
Jodhpur, RJ
01.2015

Certificate of Higher Education - Accounting

Shiv Jyoti Sr. Sec School
Kota, RJ
01.2012

Skills

  • Floor Support to training batch
  • ITGF
  • Management Control System (MCS Tool)
  • E-mail, Chat, Voice
  • Vendor Development, Management
  • Team Coordination, Management
  • Reporting
  • Production, Logistics, Hospitality
  • Call Coordination
  • Conflict Management
  • On-site Execution
  • Escalation Handling

Websites

Additionalinformation - Eventshandled

  • Navras - Jaipur 2016 (7days cultural event Including concert held in Jaipur)
  • Rajasthan Diwas –Jaipur 2016 (3days cultural event held in Jaipur)
  • Flea Edition1–Kota 2018 (3day concept based event) Along with handling exhibitors
  • Mela 2.0 – Kota 2019 (3 day event based of Mela theme) management and handling exhibitors
  • Weddings 25-30(PAN India)
  • Branding Contacts on contract basis (Pan India)
  • Online selling on E-Commerce platform

Timeline

Sr. Representative

Concentrix
11.2022 - Current

Operations Associate

Teleperformance
09.2019 - 04.2021

Project Operations Associate

Group Edge
01.2019 - 08.2019

Master of Business Administration - Marketing & HR

Career Point University

Bachelor of Commerce - Accounting

Jodhpur National University

Certificate of Higher Education - Accounting

Shiv Jyoti Sr. Sec School

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Abhishek Chourasiya