Abhishek Chourasiya
Kota
Summary
Highly educated senior representative with excellent skills. Well-trained in working for organizations in industries. Known for dedicated attitude and drive to work hard.
Overview
6
6
years of professional experience
Work History
Sr. Representative
Concentrix
Gurugram
11.2022 - Current
- Managed customer chat interactions, addressing billing, troubleshooting, orders, plans, and payment arrangements
- Assisted a high volume of customers daily, maintaining a positive attitude and focus on service quality
- Resolved issues promptly while adhering to company policies and procedures
- Developed strong writing skills by corresponding with 40-45 customers per day (2-3 Conversation at a time)
- Accurately documented customer information and interactions for future reference
- Educated customers on billing, payment processing, and support procedures
- Used active listening and open-ended questions to resolve issues, escalating major problems if needed.
Operations Associate
Teleperformance
Jaipur
09.2019 - 04.2021
- Managed email communications to support sellers
- Coordinating with departments such as customer service to resolve issues and address queries regarding invoice, escalation, billing, purchase order
- Ensured a seamless experience for sellers by adopting a first-time-right approach to efficiently handle requests.
Project Operations Associate
Group Edge
Mumbai
01.2019 - 08.2019
- Vendor management and payments deliveries as per terms
- Project handling for branding solutions (Internal and External) & activation (Mall activation)
- Day-to-Day administration duties and share reports
- Handling vendor & local team and assure to completing task in given TAT
- Assure to share closure report along with payment as per payment terms
- States Aligned- Delhi/NCR, Rajasthan, Uttar Pradesh, Madhya Pradesh, Chhattisgarh
Education
Master of Business Administration - Marketing & HR
Career Point University
Kota, RJ01.2017
Bachelor of Commerce - Accounting
Jodhpur National University
Jodhpur, RJ01.2015
Certificate of Higher Education - Accounting
Shiv Jyoti Sr. Sec School
Kota, RJ01.2012
Skills
- Floor Support to training batch
- ITGF
- Management Control System (MCS Tool)
- E-mail, Chat, Voice
- Vendor Development, Management
- Team Coordination, Management
- Reporting
- Production, Logistics, Hospitality
- Call Coordination
- Conflict Management
- On-site Execution
- Escalation Handling
Additionalinformation - Eventshandled
- Navras - Jaipur 2016 (7days cultural event Including concert held in Jaipur)
- Rajasthan Diwas –Jaipur 2016 (3days cultural event held in Jaipur)
- Flea Edition1–Kota 2018 (3day concept based event) Along with handling exhibitors
- Mela 2.0 – Kota 2019 (3 day event based of Mela theme) management and handling exhibitors
- Weddings 25-30(PAN India)
- Branding Contacts on contract basis (Pan India)
- Online selling on E-Commerce platform
Timeline
Sr. Representative
Concentrix
11.2022 - Current
Operations Associate
Teleperformance
09.2019 - 04.2021
Project Operations Associate
Group Edge
01.2019 - 08.2019
Master of Business Administration - Marketing & HR
Career Point University
Bachelor of Commerce - Accounting
Jodhpur National University
Certificate of Higher Education - Accounting
Shiv Jyoti Sr. Sec School