Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Certification
Timeline
Generic
MANDEEP KRISHNA

MANDEEP KRISHNA

Senior Program Manager

Summary

Experienced Senior Program Manager with 10 yrs of experience, a proven track record of leading cross-functional programs. Expert in agile delivery, stakeholder alignment, and driving operational efficiency. Skilled at turning strategy into execution to achieve business goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr Program Manager

Blackline
04.2023 - Current
  • Facilitated bi-weekly Agile retrospectives and brainstorming sessions to evaluate and implement best-in-class Agile practices across cross-functional teams.
  • Led quarterly PI planning for multiple teams, ensuring alignment of dependencies, deliverables, and strategic priorities.
  • Managed a high-impact customer migration program, transitioning clients from legacy platforms to advanced solutions—driving product adoption and significant revenue growth.
  • Oversaw the implementation of Coveo to enhance customer experience, including end-to-end vendor management, resource allocation, and progress reporting; delivered on-time rollout with measurable CX improvements
  • Established program governance frameworks that reduced project delivery risks and improved Sponsor visibility into program health.

Technical Program Manager

Crediwatch
11.2021 - 12.2022
  • Company Overview: Crediwatch is a Data Insights-as-a-Service platform that provides AI-backed credit intelligence and risk management services to leading Financial Institutions.
  • Delivered 10+ client implementations across banks and NBFCs, accelerating time-to-value by streamlining onboarding and reducing deployment cycles by 30%.
  • Implemented agile delivery model and Jira-based tracking, improving team velocity by 25% and increasing transparency in sprint planning.
  • Translated features into user stories within the team's backlog while managing, ranking, and prioritizing this backlog to reflect stakeholders' requirements.
  • Bridged communication gaps between business, IT, and sales teams, enhancing the accuracy of requirements and reducing rework by 20%.

Project Manager

Lumen Technologies
01.2018 - 01.2021
  • Served as a strategic advisor to MD India consisting of 1000+ headcount spanning Product, Engineering, Finance, and Procurement.
  • Optimized project resource planning by implementing Clarity-based utilization tracking, leading to an 11% YoY reduction in overall project expenses.
  • Standardized CapEx and OpEx forecasting processes, improving financial accuracy and aiding strategic planning across business units.
  • Developed business cases and policies for enterprise-wide initiatives, enabling faster leadership buy-in and improving time-to-execution for new programs.
  • Acted as a key liaison between division heads to define governance policies. Partnered with HR and Finance on headcount planning, budget reconciliation, and workforce strategy.






Operations Analyst

Mindtree
07.2016 - 05.2018
  • Led the successful implementation of HireCraft ATS, reducing candidate screening time by 20% and improving hiring manager satisfaction.
  • Designed and deployed KPI dashboards for the recruitment team, increasing visibility into performance and boosting recruiter productivity by 15%.
  • Rolled out process improvements in talent acquisition workflows, reducing manual effort and aligning hiring practices with business growth objectives.

Education

PGDM -

NATIONAL INSTITUTE OF TECHNOLOGY KARNATAKA

BTECH - INFORMATION SCIENCE

VTU

Skills

  • Project Tools: Jira, Confluence, MS Project, Clarity, Smartsheet

  • Reporting & Analytics: Excel, Power BI

  • Documentation: BRD, Confluence, JPD

  • Methodologies: Agile (Scrum, Kanban), Waterfall, Hybrid

Accomplishments

  • Managing 500 volunteers enrolled
  • Veteran Bharatanatyam dancer and have been practicing for 11 years successfully
  • Completed junior and senior level exam of Bharatnatyam, taking part time classes at Bharatanjali - Mangalore
  • Winner of national level fashion show competition 'haute couture' at Incident 2014
  • Joint Coordinator for 'BIZWAVES' under 'ENGINEER 2014' held in NITK Surathkal
  • Part of Sanchaya Theatre and enacted in couple of plays

Interests

Dancing
Travelling
Reading

Certification

CSM

Timeline

CSM

03-2025

Sr Program Manager

Blackline
04.2023 - Current

Technical Program Manager

Crediwatch
11.2021 - 12.2022

Project Manager

Lumen Technologies
01.2018 - 01.2021

Operations Analyst

Mindtree
07.2016 - 05.2018

BTECH - INFORMATION SCIENCE

VTU

PGDM -

NATIONAL INSTITUTE OF TECHNOLOGY KARNATAKA

Similar Profiles

CREATE PROFILE
MANDEEP KRISHNASenior Program Manager