Afreen
Hyderabad
Summary
Detail-oriented senior process executive (KYC) with more than 1.6 years of experience in the consistent application of both local and global KYC policies and procedures, focused on ensuring compliance with applicable money-laundering regulations. Guarantees that client data remains accessible at all times, irrespective of location. Possesses the ability to implement strategies for assessment. Additionally, has 4 years of experience in de-escalating high-pressure situations, resolving customer issues, and ensuring customer satisfaction. I recognize that every customer is distinct, with their own challenges and concerns, and I consistently aim to listen and meet their needs.
Overview
6
6
years of professional experience
Work History
Senior process executive
Cognizant pvt Ltd
01.2024 - Current
- Prevent money laundering, terrorist financing, and other illegal activities.
- Provided regular status updates on operations.
- Develop strong relationships with clients/vendors
- Effectively escalating issues to guide decision-making.
- analyses policies and procedures needed to register a new client for a business
- studies market trends and observes customer behaviour to predict any suspicious activity
- alerts the management if there is a risk of fraud
- evaluates high-risk profiles and cross-checks them for further verification.
- Maintaining detailed records on clients for re-reviews.
- Screening KYC for new clients as per global KYC requirements.
Senior process Associate
Accenture Solutions Pvt Ltd.
Hyderabad
09.2022 - 10.2023
- Listening to customers' concerns, issues and questions.
- Resolving customers' concerns.
- Maintaining a positive attitude and calmly responding to customers' complaints.
- Attracting customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
- Following troubleshooting steps to resolve the query immediately.
- Sending a follow up Email with a detailed explanation of a product.
Process associate
Genpad India pvt ltd
Hyderabad
10.2019 - 09.2022
- Respond to customer queries and customers' concerns.
- Provide support for data collection to enable recovery of the account for end user.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues and advance product bugs.
- Provide excellent customer service to our customers.
- Responsible for showcasing proven work with ethics, with the ability to work well both independently and within the context of a larger collaborative environment.
Education
Bachelor's - B.Com-Computer
Vigna Degree College
HyderabadIntermediate -
Vigna Junior College
HyderabadS.S.C -
A.V.M high school
Rajendra NagarSkills
- Deliver product/service execution
- Data collection and analysis
- Documentation review
- Communication
- Actively listing
- Customer support and satisfaction
- Complain resolution
- Adaptability
- Customer relationship management
- Problem solving
- Verbal and written communication
Awards
- Silver Award for Continuous Learning
- Bronze Award for Continuous Learning
- Delivery Excellence Award for the month of April 2024
- Owning It award for the month of October 2024
- Raising the Bar for the month of June 2025.
Languages
- English
- Hindi
- Telugu
Timeline
Senior process executive
Cognizant pvt Ltd
01.2024 - Current
Senior process Associate
Accenture Solutions Pvt Ltd.
09.2022 - 10.2023
Process associate
Genpad India pvt ltd
10.2019 - 09.2022
Bachelor's - B.Com-Computer
Vigna Degree College
Intermediate -
Vigna Junior College
S.S.C -
A.V.M high school