AFSA FATHIMA

Tax Analyst with 4 years of experience specialising in tax compliance, audit support, and demand

resolution for the Income Tax Department of India. Skilled in analysing complex financial data, resolving

IT-related tax demands, and managing taxpayer communications. Known for being a quick learner with

strong analytical and problem-solving skills. Adept at preparing financial reports and contributing to

efficient budget management. Committed to delivering high-quality results and adding value to

organisational goals.

• Infosys BPM Ltd.Senior Process ExecutiveOctober 2021– PresentProject: Income Tax Department – Demand Facilitation CenterKey responsibilities:Assist taxpayers in resolving outstanding demands through coordination with Assessing Officers.Provide support for tax audits and respond to inquiries from tax authorities.Handle grievance redressal, email queries, and escalation calls.Process TDS filings, tax return processing, and demand resolutions.Support Assessing Officers with rectifications and reprocessing of returns.Q Conneqt Business SolutionsTax Analyst | Oct 2021 – Dec 2022Project: Income Tax Department – Demand Facilitation CenterKey responsibilities:Supported tax audits and responded to jurisdictional inquiries.Researched and resolved complex tax issues.Provided live assistance to taxpayers and helped them resolve tax-related demands.Collaborated with internal teams to streamline the demand resolution workflow, improvingturnaround time for case closures.

• I Leap NEXT ExcelProblem Solving & Decision Making 1.0 (JL2)RISE TrainingData Privacy and Privacy by Design Foundation (DPO Official)BPO Milestone 2.0 India JL2Generative AI LandscapeR100: Excel ReportingCS100: Customer Service – A Way of Life.

• DeclarationI hereby declare that the above mentioned information is true to my knowledge and bear theresponsibility for the correctness of the above mentioned particulars.