Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Disclaimer
Languages
Timeline
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Nachiappan Subramanian

Chennai

Summary

Analytical, organized, and detail-oriented individual with 3 years of SAP expertise and experience in the full spectrum of Accounts Receivable. Proven track record in managing pilot projects, reducing processing errors by 20%, and enhancing customer satisfaction through efficient escalation resolution. Adept at utilizing SAP S/4HANA, Microsoft Dynamics 365, and various analytical tools to drive process improvements and operational excellence. Recognized for outstanding contributions in delivery and team productivity enhancement. Seeking to leverage expertise in O2C operations and analytical skills to drive efficiency and continuous improvement in a dynamic organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Process Executive

Infosys BPM Limited
04.2024 - 05.2025
  • Streamlined Microsoft Volume Licensing Order Management, boosting order processing speed by 20%.
  • Completed Microsoft Transition Training, enhancing task execution efficiency by 15%.
  • Verified customer documentation, cutting errors by 25% and improving accuracy.
  • Led “Project Mastermind” (Six Sigma), reducing handling time by 30% and error rate by 40%.
  • Drafted and modified agreements and orders, increasing customer satisfaction by 10% and reducing errors by 15%.
  • Processed amendments and managed escalations, improving resolution and processing times by 20%.
  • Audited team tasks, resulting in a 25% productivity boost.
  • Promoted to Subject Matter Expert in a short span, recognized for expertise and leadership.

Process Associate

Capgemini Technology Services India Private Limited
02.2022 - 04.2024
  • Streamlined daily reporting processes, improving report accuracy by 15% through efficient data sourcing and consolidation.
  • Optimized task allocation using dynamic management systems, boosting team performance by 20%.
  • Automated invoice processing and cross-functional enquiries, cutting processing time by 25%.
  • Developed a standardized escalation protocol, reducing resolution time by 30% as the primary escalation contact.
  • Led team oversight and collaboration efforts, enhancing productivity by 25% through continuous feedback and support.

Education

CPA -

US

Bachelor of Vocation - Accounting And Taxation

Bishop Heber College
Tiruchirappalli, India
04-2018

Higher Secondary -

Infant Jesus Matric And Hr. Sec School
Devakottai, India
01.2015

SSLC -

Infant Jesus Matric And Hr. Sec School
Devakottai, India
01.2013

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Exceptional Communication
  • Software Proficiency
  • Collaborative Team Player
  • Invoice Processing
  • Escalation Management
  • SAP Expertise
  • Tally ERP 9
  • Order to Cash – Accounts Receivable
  • Six Sigma (Yellow Belt)
  • Detail-Oriented
  • Process Optimization

Certification

  • Certified Accounts Executive – Recording & Reporting, NSQF Level 4 – NSDC & BFSI.
  • Tally ERP. 9
  • Attended Workshop on International Financial Reporting Standards.

Accomplishments

  • Awarded with Best Customer Satisfaction award from the Client in Capgemini.
  • Awarded with Outstanding Contribution in Delivery award thrice Consecutively in Capgemini.
  • Awarded with Best Performer Award, Employee Engagement Award and Best Mentor Award from Infosys.
  • Advanced to Subject Matter Status (SME) in 2 Months.

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge., (Nachiappan)

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Beginner (A1)

Timeline

Senior Process Executive

Infosys BPM Limited
04.2024 - 05.2025

Process Associate

Capgemini Technology Services India Private Limited
02.2022 - 04.2024

CPA -

US

Bachelor of Vocation - Accounting And Taxation

Bishop Heber College

Higher Secondary -

Infant Jesus Matric And Hr. Sec School

SSLC -

Infant Jesus Matric And Hr. Sec School

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Nachiappan Subramanian