Afreen Ansari
Mumbai
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Relations Manager
IDFC FIRST Bank
Mumbai
01.2021 - 12.2023
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with inquiries via telephone, email, or online chat.
- Provided guidance on how to handle difficult customers or situations.
- Collaborated closely with marketing teams to develop promotional campaigns tailored towards existing customers.
- Identified new methods of engaging customers through social media channels.`
- Recruited and trained new employees to meet job requirements.
- Developed customer relations strategies to ensure customer satisfaction.
Education
Bachelor of Management Studies - Marketing Research
Tilak College of Science And Commerce
Navi Mumbai10-2020
Skills
- Complaint Resolution
- Customer Relationship Management (CRM)
- Handling Escalations
- Strong interpersonal skills
- Customer Satisfaction
- Issue Resolution
- Customer Engagement
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Urdu
Proficient (C2)
C2
Affiliations
- Volunteering
- Time management
- Leadership
- Cultural awareness
Accomplishments
- Received Best Performer for the Month of December 2023.
Timeline
Customer Relations Manager
IDFC FIRST Bank
01.2021 - 12.2023
Bachelor of Management Studies - Marketing Research
Tilak College of Science And Commerce
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