AFREEN BEGUM
Hyderabad
Summary
Highly skilled Caller with experience in customer service, telemarketing and data entry. Strengths include effective communication, problem-solving skills, and the ability to maintain composure under pressure. Have consistently contributed to team goals while demonstrating a commitment to improving customer satisfaction and call efficiency. Known for building rapport quickly and effectively with diverse clientele.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Tele caller receptionist and lab technician,call
Hospital and company
Hyderabad
03.2020 - 01.2024
- Answered incoming calls and provided accurate information to customers.
- Explained products or services and prices, and answered questions from customers.
- Listened effectively to identify problems and provide appropriate solutions.
- Collaborated with new customers to give details about company offerings.
- Managed inbound and outbound calls for patient inquiries and appointment scheduling.
- Provided accurate information about hospital services and procedures to callers.
- Assisted patients with navigation through hospital departments and services available.
Education
Diploma - Urdu Hindi English Telugu
GHS School
Hyderabad 05.2014 - 03.2026
Skills
- Effective communication
- Customer service
- Problem solving
- Time management
- Appointment scheduling
- Call center experience
- Product promotion
- Report preparation
- Positive attitude
- Telephone interviews
- Data entry
Languages
English
First Language
Hindi
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Affiliations
Gym, swimming,dancing,
Certification
- Yes i have certificate license diploma medical lab technician
Timeline
Tele caller receptionist and lab technician,call
Hospital and company
03.2020 - 01.2024
Diploma - Urdu Hindi English Telugu
GHS School
05.2014 - 03.2026