Afreen Kouser
Technical Support Engineer
Bengaluru
Summary
I am a skilled and adaptable software engineer with experience at leading organizations including Frontline Logistics, Tally Solutions, and DXC Technology. Throughout my career, I have consistently demonstrated a strong ability to quickly grasp complex concepts, adapt to diverse technical environments, and deliver high-quality solutions. Known for my intelligence, problem-solving mindset, and rapid learning capabilities, I thrive in dynamic settings and excel at contributing effectively to both individual and team driven projects. My diverse industry experience has equipped me with a versatile skill set and a strategic approach to software development, making me a valuable asset in fast-paced, innovative tech environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer
DXC Technology
01.2022 - 01.2023
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Data Operations
Tally Solutions
01.2021 - 12.2021
- Streamlined data operations by consolidating disparate data sources into a centralized database.
- Collaborated with cross-functional teams to integrate data operations into broader company strategies and goals
Data Analyst
Frontline Logistics
01.2020 - 01.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Education
Bachelor of Engineering - Information Science And Technology
KNSIT Institute Of Technology
Bengaluru, India 04.2017 - 01.2020
Skills
SQL
Reference
Faizan Ahmed || Frontline Logistics
+919663736947
Harish || DXC Technology
+919036946001
Timeline
Technical Support Engineer
DXC Technology
01.2022 - 01.2023
Data Operations
Tally Solutions
01.2021 - 12.2021
Data Analyst
Frontline Logistics
01.2020 - 01.2021
Bachelor of Engineering - Information Science And Technology
KNSIT Institute Of Technology
04.2017 - 01.2020
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