Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Shivam Pohani

Bhopal

Summary

Results-driven Technical Support Engineer at Sprinklr with a proven track record in cross-functional collaboration and project management. Enhanced delivery timelines by 25% through effective stakeholder management and Agile methodologies. Skilled in SQL analytics and committed to elevating customer satisfaction through data-driven insights and quality assurance processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Sprinklr
Gurgaon
09.2022 - Current
  • Led cross-functional team of 5+ to manage client-critical projects and escalations, improving delivery timelines by 25%.
  • Partnered with Product, QA, and Engineering teams to prioritize issues, track resolution timelines, and ensure delivery quality.
  • Defined scope and timelines for client-driven feature requests and coordinated releases through Agile sprints.
  • Conducted stakeholder interviews, translated client feedback into actionable product specs, and maintained Jira boards and Confluence documentation.
  • Spearheaded post-launch testing and feedback loops for new features, contributing to 12% uplift in usage metrics.
  • Leveraged analytics tools (SQL, custom dashboards) to monitor KPIs such as retention, CSAT, and adoption; presented findings to PMs and business heads.

Product Analyst

BYJUS
Bengaluru
06.2021 - 08.2022
  • Led migration of 11+ learning modules in 2021-22, the highest annual contribution, serving 25M+ users globally.
  • Designed and executed A/B tests across user segments to optimize feature adoption and user satisfaction.
  • Managed end-to-end project delivery for 250+ scripts and 500+ hours of video content, ensuring timely delivery with quality checks.
  • Collaborated with developers, designers, and content teams to define feature specs and manage sprint goals.

Education

Electronics & Communication Engineering -

Maulana Azad National Institute of Technology(MANIT)
Bhopal
06.2021

Skills

  • Agile / Scrum Methodology
  • Jira
  • Confluence
  • Product Roadmaps
  • A/B Testing
  • Stakeholder Management
  • Project Scoping
  • Timeline Planning
  • SQL
  • APIs
  • Postman
  • MongoDB
  • Google Analytics
  • Excel
  • Market research
  • Documentation
  • Technical troubleshooting
  • SQL analytics
  • Project management
  • User acceptance testing
  • Product development
  • Cross-functional collaboration
  • Customer satisfaction focus
  • Quality assurance processes
  • Effective communication
  • Ticket management
  • Technical solutions development
  • Data analytics

Certification

· NEXTLEAP PRODUCT MANAGEMENT FELLOWSHIP

https://assets.nextleap.app/certificate/Cohort-32-9aad461c486ca7978366e23c32ceb178.pdf

Attended PM Fellowship at NextLeap and learned comprehensively about the Product Development Lifecycle, including Problem Solving, Design Thinking, Wireframing, Mind Maps, Prototyping and Testing, designing Landing Pages using No-Code Tools, System Design, Product Deck making etc. Managed to make it to the top 6% of top fellows after contesting with 150+ fellows by working on projects for the platforms Zoho, Spotify and Zomato.

  • Become a Product Manager | Learn the Skills & Get the Job - Udemy

https://www.udemy.com/certificate/UC-76efc309-bef6-4d2c-8b8c-3b9f7af842ed/

Completed the 'Become a Product Manager' course on Udemy, gaining expertise in product lifecycle management, market research, development processes, and go-to-market strategies. Acquired skills in creating and managing product roadmaps, using data-driven metrics, and leading cross-functional teams, prepared for a career in product management with practical exercises and real-world case studies

Projects

QuickClaim - Internal Reimbursement Tool (PM Case Project)

Identified friction in employee claim submissions; led ideation, UI flow design, and roadmap. Conducted user research and usability tests, improved task completion rate by 35%.

Zomato Case Study - Order Experience Optimization

Analyzed user churn patterns during order placement; proposed UI/UX changes using wireframes. Led competitive research and presented solutions to reduce bounce rates during food selection.

Timeline

Technical Support Engineer

Sprinklr
09.2022 - Current

Product Analyst

BYJUS
06.2021 - 08.2022

Electronics & Communication Engineering -

Maulana Azad National Institute of Technology(MANIT)

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Shivam Pohani