Afreen Lakdawala
Mumbai
Summary
Results-driven and detail-oriented professional with an extensive experience as a flight attendant followed by learning and devoplement department. Strong background in safety protocols, customer service excellence, and crisis management.
Overview
5
5
Languages
1
1
Certification
13
13
years of professional experience
Work History
Communication & Soft Skills Trainer
JP Morgan & Chase
Mumbai
01.2024 - 01.2026
- Facilitate soft skills training sessions for employees
- Identify areas of improvement and recommend changes to existing training programs.
- Assist with the recruitment and onboarding of new employees
- Collaborate with other HR professionals to ensure effective training is being provided to all employees
- Track and report on the progress of employees' soft skills development.
- Led workshops for 200+ professionals increasing communication efficiency by 38%.
- Implemented corporate training program resulting in 25% improvement in team dynamics.
- Conducted industry specific seminars enhancing organizational collabration by 40%.
Travel desk supervisor
Rayna Tourism
Dubai
01.2022 - 01.2024
- Manage domestic and international air travel bookings for company staff and visiting clients.
- Coordinate and process visa arrangements for staff and clients traveling to various countries.
- Arrange local transportation and vehicle logistics for headquarters travelers and visiting guests.
- Overseeing the daily operations of the front desk team in a hospitality or office environment.
Lead Flight Attendant
SpiceJet Airlines
Chennai
01.2014 - 01.2022
- Conducted comprehensive pre-flight briefings to ensure crew readiness and safety compliance. Managed crew communications by discussing latest circulars and standard operating procedures to all team members.
- Provided exceptional customer service to business class and premium passengers while maintaining high service standards for all passengers and flight crew.
- Ensured strict compliance with company guidelines regarding safety protocols, first-aid procedures, and crew management systems.
- Delivered constructive feedback during post-flight debriefings and maintained accurate flight reports. Demonstrated composed and effective decision-making during emergency situations, prioritizing pax and crew safety
Cabin Crew
Indigo Airlines
Chennai
01.2013 - 01.2017
- Executed comprehensive safety checks for emergency equipment and maintained readiness for all contingencies.
- Delivered exceptional in-flight passenger service, ensuring passenger comfort and satisfaction throughout the flight.
- Maintained strict adherence to airline protocols and safety regulations.
Education
BA Hon - Psychology
Amity University
IATA Basic and Advance course - Travel & Tourism
IITC
Skills
- Microsoft Office
- Excel
- HTML
- Adobe Illustrator
- Adobe InDesign
- Creative
- Persuasive Speaker
- Responsible
- Empathic Listener
- Time Management
- Strong Work Ethics
- Team work
- Customer focused and gracious
- First Aider
- Fire Fighter
- Outstanding ability to manage emergency equipments
Certification
- Customer excellence award.
- Employee of the month award.
- Neurolinguistic Programming.
- Organisational learning.
- Judo Karate.
- DGR, DGCA, Avsec.
- Public relatasions & communicatation management.
L A N G U A G E S
English, Urdu, Tamil, Turkish, French, Arabic
H O B B I E S
Reading (majorly psychology), Playing scrabble/chess, Mindfulness, Running, Listening to music, Swimming, Writing
Languages
English
Proficient
C2
Tamil
Advanced
C1
Arabic
Upper Intermediate
B2
French
Intermediate
B1
Urdu
Advanced
C1
Personal information.
- Height: 164 cm
- Weight: 57
- Passport number: U1059003
- Passport Expiry: 31/Oct/ 2029
Timeline
Communication & Soft Skills Trainer
JP Morgan & Chase
01.2024 - 01.2026
Travel desk supervisor
Rayna Tourism
01.2022 - 01.2024
Lead Flight Attendant
SpiceJet Airlines
01.2014 - 01.2022
Cabin Crew
Indigo Airlines
01.2013 - 01.2017
BA Hon - Psychology
Amity University
IATA Basic and Advance course - Travel & Tourism
IITC