Afreen Mohd Farooq Shaikh
Vikhroli East
Summary
Adept at driving business growth and fostering long-term relationships, demonstrated at Shivaami through strategic issue resolution and effective communication. Excelled in engaging key stakeholders, leveraging Excel data analysis for informed decision-making. Achieved significant revenue growth by prioritizing client needs and delivering cost-effective solutions.
Overview
2
2
years of professional experience
Work History
Business Development Executive
Shivaami
Mumbai
12.2023 - 09.2024
- Conducted outbound calls to IT managers and management teams of various companies to identify business opportunities.
- Gathered insights on domain services, including provider details, pricing, and renewal costs.
- Presented tailored domain solutions, highlighting competitive advantages, and business impact.
- Engaged in pricing negotiations, addressed client concerns, and provided cost-effective solutions.
- Successfully closed deals, contributing to revenue growth, and expanding the customer base.
- Maintained strong client relationships to drive repeat business and long-term partnerships.
Collection Executive
Fatakpay
Mumbai
08.2023 - 11.2023
- Managed outbound calls to customers, reminding them of upcoming loan due dates, and overdue payments.
- Assisted customers in understanding their outstanding balances and repayment options.
- Negotiated and encouraged timely payments to prevent penalties and maintain a good credit score.
- Maintained accurate records of customer interactions, payment commitments, and follow-ups.
- Provided exceptional customer service while ensuring adherence to company policies and compliance guidelines.
Customer Service Representative
Transunion Cibil
Mumbai
03.2023 - 07.2023
- Handled inbound calls from customers, addressing inquiries related to their CIBIL reports.
- Assisted customers in understanding their credit reports and identifying discrepancies.
- Guided customers on raising disputes for incorrect information on their credit reports.
- Provided step-by-step support in the dispute resolution process to ensure accurate credit report updates.
- Maintained records of customer interactions and ensured timely follow-ups for dispute resolutions.
Education
TYBCOM -
Mumbai University
01.2022
HSC -
Maharashtra state board
01.2019
SSC -
Maharashtra State Board
01.2017
Skills
- Proficient in Microsoft Word
- Excel Data Analysis
- Presentation Development
- Proficient in Windows
- Effective Communication
- Engaging Public Speaking
- Consistent Productivity
- Strategic Issue Resolution
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Marathi
Elementary (A2)
A2
Personal Information
- Date of Birth: 20/06/2001
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Typing Speed
30 WPM
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the sole responsibility for the authenticity of the above-mentioned particulars.
Timeline
Business Development Executive
Shivaami
12.2023 - 09.2024
Collection Executive
Fatakpay
08.2023 - 11.2023
Customer Service Representative
Transunion Cibil
03.2023 - 07.2023
TYBCOM -
Mumbai University
HSC -
Maharashtra state board
SSC -
Maharashtra State Board
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