Analytical, energetic, and detail-oriented individual with broad and deep experience in insurance and management information system and can also utilize my skills and experience to contribute to the growth and success of the company.
Hi, I’m
Afroj Khan
Mumbai
Summary
Overview
8
years of professional experience
Work History
ICICI PRUDENTIAL LIFE INSURANCE
SENIOR ASSOCIATE
02.2021 - 07.2023
Job overview
- MIS-ANALYSIS & PROJECT ENHANCEMENT
- Regulatory reporting monthly, quarterly, half year and yearly
- Handle the Bima Bharosa 2.0 portal and close the cases in portal
- Reconciliation of Bima Bharosa and company in house software data
- Complaints analysis on fraud and mis selling complaints
- Timely sharing the mis report to IRDAI regulators as well as internal stake holders
- Managing all reports in complaints management team
- Handling regulatory reports, internal stakeholders' mis, other ad hoc data requirement and data analysis on complaints
- Preparing the productivity mis to show the assessor performance on a daily basis
- Preparing the different types of renewals reports of the company
- Looking out the trend of company complaint through the dashboard
- New business complaints ratio reports
- Audit reports for provision of business loss
- Prepare the holding and acknowledgement report
- Risk action reports for action on fraud and mis-selling proven cases
- Employee tracker performance reports and internal process mis reports
- Compliance certificate, IRDAI MIS - reporting.
HINDUJA GLOBAL SERVICE
GROUP BUSINESS MIS - EXECUTIVE
11.2019 - 01.2021
Job overview
- Execute client's data and have a commitment to provide high quality services to meet the group business needs
- Processing the new business and renewal of group policies on system as request under Group Operations
- Preparing the complete documents for new business issuance and renewal policies
- Processing Request for mid joiners and mid leaver's member under the policy
- Incorporating the amendments under the policy i.e., Name Change of Master Policy Holder, Alteration in member's data, Policy Level Changes like modification in Sum Assured etc
- Processing the tasks given in stipulated Turn Around Time as prescribed by the regulators.
DATAMATICS GLOBAL SERVICE
ELECTRONIC INSURANCE ACCOUNT (EIA) CREATION
01.2016 - 03.2018
Job overview
- Working on creation of eIA Accounts
- To Monitor KYC process as per IRDAI guidelines by ensuring completeness & accuracy of the Know Your Customer Data i.e., check all the required entities including Name, Addresses & other details of policyholder and make the pronouncement match or no match or reject the entity
- Converting physical Life Insurance Policies into Dematerialization form
- Maintain TAT which is assigned for eIA creation as prearranged by regulators
- Experience on Power Business Intelligence (Desktop and Service) with different data sources such as SQL Server using Live Connection
- Prepared MIS at the end of the day for the eIA accounts.
Education
MUMBAI UNIVERSITY
BACHELORS IN COMMERCE
03.2018
University Overview
HSC EXAMINATION
03.2012
University Overview
SSC EXAMINATION
03.2010
University Overview
Skills
- DATA ANALYTICS
- RECORDS MAINTAINING
- IRDAI REGULATORY REPORTING
- ATTENTION TO DETAIL
- Organized
- MS OFFICE
- BUSINESS OBJECT
- LIFE ASIA
- OMNIDOCS
- (SQL)
- Advance Excel
- VBA (Macro)
- ORACLE
Timeline
SENIOR ASSOCIATE
ICICI PRUDENTIAL LIFE INSURANCE
02.2021 - 07.2023
GROUP BUSINESS MIS - EXECUTIVE
HINDUJA GLOBAL SERVICE
11.2019 - 01.2021
ELECTRONIC INSURANCE ACCOUNT (EIA) CREATION
DATAMATICS GLOBAL SERVICE
01.2016 - 03.2018
MUMBAI UNIVERSITY
BACHELORS IN COMMERCE
HSC EXAMINATION
SSC EXAMINATION
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