Afroz Pathan

As a Senior Technical Support Engineer, I am responsible for managing and resolving complex technical issues, streamlining workflows, and ensuring high availability and performance of critical systems. My role involves interacting directly with clients to provide solutions, escalate issues when necessary, and ensure the overall satisfaction with our products and services. I leverage advanced tools and technologies to deliver timely resolutions, while also collaborating with internal teams to maintain best practices for system architecture, security, and performance optimization.

Key responsibilities include:

• Supervised hardware and software installations, including AutoCAD, SAP, and other enterprise tools
• Troubleshot and resolved issues for VIP users, ensuring prompt service delivery
• Coordinated with server and backup teams to maintain operational efficiency
• Configured and maintained laptops, desktops, and printers for end-users
• Diagnosed hardware and connectivity issues to ensure optimal performance
• Installed and configured Windows OS, MS Office, and Outlook
• Troubleshot hardware, connectivity, and printer-related issues

• Company Overview: Pune
• Pune

• Company Overview: Pune
• Pune