Afshana Rai
FOOD AND BEVERAGE ATTENDANT
Darjeeling,WB
Summary
Hotel Steward with over 5 years of experience working in hospitality industry. Experience working both back of house and front of house. Meets service quality standards and responds to guest questions or problems quickly. Motivated Associate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
Work History
Senior Steward
Hotel Tareeba
Namchi South Sikkim
01.2021 - Current
- Successful at building relationships with customers to increase loyalty and repeat business.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Associate
Fairfield By Marriott
Pune
03.2019 - 01.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked varied hours to meet seasonal and business needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Greeted new customers, discussed specials and took drink orders.
- Managed over 50 customer calls per day." Increased sales by 10%".
Associate
ST. LAURN
Pune
01.2018 - 03.2019
- Maximized customer interactions by promptly identifying needs and wants
- Managed customer relations and customer service through daily communication and interaction.
- Worked varied hours to meet seasonal and business needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Trainee Associate
Gargee Grand
Patna
01.2017 - 08.2018
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback
- Attended training courses to build understanding of processes, techniques and industry
- Maintained high levels of efficiency during training by taking detailed notes and asking questions
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Industrial Trainee
Acacia Hotel &Spa
Candolim
12.2016 - 06.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Attended training courses to build understanding of processes, techniques and industry.
Education
Diploma - Hotel Management
IIST
Siliguri, India12.2016
High School Diploma -
Nepali Girls Higher Secondary School
Darjeeling ,India04.2016
Skills
- Time Management, Communication Skills
- Guest services
- Good Telephone Etiquette
- Problem-Solving
- Teamwork and Collaboration
- To-go order preparation
- Cash Handling
- Table setting knowledge
- Ordering procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Steward
Hotel Tareeba
01.2021 - Current
Associate
Fairfield By Marriott
03.2019 - 01.2020
Associate
ST. LAURN
01.2018 - 03.2019
Trainee Associate
Gargee Grand
01.2017 - 08.2018
Industrial Trainee
Acacia Hotel &Spa
12.2016 - 06.2017
Diploma - Hotel Management
IIST
High School Diploma -
Nepali Girls Higher Secondary School
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