Aftab Ahmad
Kurla W
Summary
Results-oriented IT Assistant Manager with expertise in IT operations, ticketing tools, and vendor management. Skilled in ensuring SLA compliance, data protection, and smooth coordination between Group IT, vendors, and internal teams to drive efficiency and successful project delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Shree Shubham Logistics Limited
11.2023 - Current
- Company Overview: Kalpataru Group Company
- Manage and monitor IT infrastructure, including servers, networks, and end-user systems backup
- Maintain asset inventory and tracking of assets
- Manage and administrating user domain and accounts
- Ensure compliance with data protection and IT security standards across systems and processes (CrowdStrike, Netskope)
- Taking initiatives on assigned activity by Group IT and ensuring timely execution within the team
- Ensure smooth communication between Group IT, vendors, and internal teams for successful project delivery
- Schedule and conduct meetings with external vendors for IT solutions and services
- Evaluate vendor quotations and provide recommendations to management
- Collaborate with the concerned department to initiate and process Purchase Orders
- Process vendor invoices in a timely manner, ensuring accuracy and compliance with company policies
Dixit Infotech Services Pvt. Ltd.
03.2022 - 11.2023
- Company Overview: Client: Genaral Mills India Pvt. Ltd.
- Taking ownership of customer issues reported and seeing problems through to resolution on L2 level
- Provided end-user support (onsite/remote) for hardware, software, and network issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams and vendor
- Logged vendor service calls for warranty laptops/desktops and coordinated timely resolutions
- Work on IT ticketing tools and manage the escalation matrix to ensure timely resolution without SLA breaches. (Remedy, ServiceNow)
- Support the messaging environment in the Cloud (Office 365)
- Primary On-site support for Office 365 issues
- Document technical knowledge in the form of notes and manuals
Aletheia technologies Pvt. Ltd.
01.2022 - 02.2022
- Company Overview: Client: Kalpataru
- Same job and responsibilities because client is same only payroll company has changed.
Team Computers Pvt. Ltd.
06.2020 - 12.2021
- Company Overview: Client: Kalpataru
- Same job and responsibilities because client is same only payroll company has changed.
Progressive Infovision Pvt. Ltd.
10.2019 - 06.2020
- Company Overview: Client: Kalpataru
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, ensure all issues are properly logged
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams
ABC Comnet Pvt. Ltd.
07.2018 - 07.2019
- Company Overview: Client: Indiabulls
- Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests and resolve trouble tickets.
- Troubleshooting windows operating system, networking LAN & WAN.
- Proficiency in Computer Hardware, Microsoft Products.
- Troubleshooting of Skype, outlook issues pst, ost, hardware, laptops and desktop order spares replacement, OS, Data copy, software & drivers installation.
- Formatting various types of companies Laptop and Desktops.
- Interact with users on desktop problems and their resolution
- Basic Networking, Map drive, Data sharing. TCP/IP Configuration
- Outlook configuration & troubleshooting 2003, 2007,2010,2013,2016.
- Installation of Antivirus, Patches & Updates from Backend side & frontend both.
- Preparing Daily Reports and Monthly reports.
CMS IT SERVICES Pvt. Ltd.
03.2017 - 06.2018
- Company Overview: Client: Ingram Micro Pvt. SSC. Ltd
- Installation of desktops, laptops, supporting peripherals and their troubleshooting
- Operating system upgrades & security patch management
- Installation & configuration of network printers & scanner and its basic level of troubleshooting
- Logged vendor service calls for warranty laptops/desktops and coordinated timely resolutions
- Good knowledge of networking essentials.
- Outlook configuration & troubleshooting 2003, 2007,2010,2013,2016.
- Inventory management.
Technosteel Commercial Kitchen Equipments Pvt. Ltd.
03.2014 - 02.2017
- Manage users for two sites through remote support (Team Viewer, Anydesk)
- Manage shared folder and devices through permission
- Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)
- Data Backup of all users
- Local and Network Printer configuration, troubleshooting
- Internet & LAN configuration, troubleshooting
- Software troubleshooting update and patch installation
- Inventory management, Data Cards configuration and troubleshooting
Education
B.Sc -
Radha Govind University
Ramgarh, JharkhandH.S.C - undefined
Jharkhand State Board
S.S.C - undefined
Jharkhand State Board
Skills
- Experience in installation of Windows, Network configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Strong in troubleshooting any computer system
- Work on IT ticketing tools and manage the escalation matrix to ensure timely resolution without SLA breaches (Sapphire, ServiceNow, Remedy)
- Networking & Systems: Active Directory, DNS, DHCP, VPN, SharePoint, Network printers & Scanner
- Cybersecurity: Endpoint security, data protection, system compliance
- Cloud Platforms: Microsoft Azure (fundamentals & Administrator)
- Outlook configuration & troubleshooting (Exchange & O365)
- Installation of Antivirus, Patches & Updates from backend side & frontend both
- Proficiency in Computer Hardware, Microsoft Products
- Networking in Domain environment & troubleshooting
Certification
- Successfully completed Microsoft Azure training (AZ-900:Microsoft Azure Fundamentals & AZ-104:Microsoft Azure Administrator)
- Successfully completed training in Computer Hardware Networking and Cisco Certified Network Associate (CCNA)
Languages
English
Hindi
Timeline
Assistant Manager
Shree Shubham Logistics Limited
11.2023 - Current
Dixit Infotech Services Pvt. Ltd.
03.2022 - 11.2023
Aletheia technologies Pvt. Ltd.
01.2022 - 02.2022
Team Computers Pvt. Ltd.
06.2020 - 12.2021
Progressive Infovision Pvt. Ltd.
10.2019 - 06.2020
ABC Comnet Pvt. Ltd.
07.2018 - 07.2019
CMS IT SERVICES Pvt. Ltd.
03.2017 - 06.2018
Technosteel Commercial Kitchen Equipments Pvt. Ltd.
03.2014 - 02.2017
H.S.C - undefined
Jharkhand State Board
S.S.C - undefined
Jharkhand State Board
B.Sc -
Radha Govind University
Hobbies and Interests
Playing Cricket, Watching movie
DECLARATION
I hereby declare that all the particulars given are this application are true of the best of my knowledge and belief.
STRENGTHS
- Self-confident and work oriented.
- Honest.
- Excellent communicator and ability to relate well with people at all levels
- Ability to multi-task under pressure.
- Flexibility of working well as part of a team and independently.