Afzal Jiwa

- Supervised the turnaround process to ensure availability of resources on time and accurate operating processes in line with safety standards.

Communicated and followed up with all departments involved to ensure a safe and on-time departure of flights.

- Communicated regularly with team members and service partners to ensure all flights were handled in a timely manner and overcome any operational problems efficiently.

- Supervised the loading process, ensuring compliance with the load sheet, Loading Instruction Report (LIR), and related documents for arrival, departure, and turnaround flights.

- Coordinated and communicated with Customer Service Team Leaders regarding boarding status, passenger offload, and figures to ensure accurate and updated load-planning information.

- Escalated any Ground Services Equipment (GSE) serviceability concerns to the shift manager.

- Coordinated with cockpit and cabin crew to obtain boarding clearance and fuel figures, ensuring this information was relayed to the boarding team and load control.

- Led a team of staff on the day of operations, overseeing loading and equipment operation activities to safely handle all arrival and departure flights efficiently.

- Followed all relevant departmental policies, processes, and standard operating procedures to ensure controlled and consistent work execution.

- Conducted day-to-day operations related to cargo handling, including acceptance, delivery, documentation, and build-up/breakdown activities.

- Maintained a focus on safety by openly discussing safety concerns and reporting them to supervisors.

- Guided and assisted a team of Loaders and Equipment Operators in cargo handling activities, ensuring adherence to standards.

- Inspected and validated goods against relevant documentation, ensuring compliance with criteria and adherence to standard procedures.

- Entered data accurately and timely into the cargo systems.

- Handled and loaded special cargo, including dangerous goods and valuable items, in accordance with IATA manuals.

- Communicated safety concerns openly and reported them to the appropriate supervisor.