Bipin Kumar yadav

Drafting Investigation Reports: Prepared detailed investigation reports in line with DGCA CAR Series C, Part 1, ensuring comprehensive documentation of data and procedures to meet regulatory standards.

Reporting Daily Occurrences: Ensured timely submission of daily operational occurrences to DGCA HQ and regional offices, maintaining compliance with reporting requirements.

Preparing Quarterly Bird Strike Reports: Compiled and analysed bird strike data, generating quarterly reports for the FSC to improve safety measures and mitigate wildlife risks.

Monitoring PIB Recommendations: Tracked and ensured implementation of PIB recommendations, submitting timely Action Taken Reports (ATRs) to the DGCA.

Drafting Incident Summaries: Created concise summaries of flight and ground incident investigations, highlighting findings and safety recommendations for internal review.

Coordinating PIB Documentation: Worked with DGCA teams to coordinate investigations, ensuring all necessary documents and reports were prepared according to PIB protocols.

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• • Drafting of the investigation report as per the DGCA CAR Series C, Part 1.
• • Reporting the daily occurrences to the DGCA HQ and regions.
• • Preparing quarterly bird strike report for the FSC.
• • Monitor and follow up actions on the PIB recommendations, submission of ATRs on the PIB recommendations to DGCA.
• • Drafting summary of investigation for the flight and ground incident reports.
• • Coordinate, plan, and prepare the relevant documents for the PIB investigation in accordance with DGCA personnel.

1 Terminal Operations:

• Assisting passengers with check-in, boarding, and baggage handling.

• Providing information and resolving queries related to flight schedules, delays, and terminal facilities.

• Coordinating with other departments to ensure smooth passenger flow and efficient terminal operations.

• Managing passenger concerns and complaints, ensuring a positive travel experience.

• Monitoring terminal activities to ensure compliance with safety and security regulations.

2 Airside Operations:

• Coordinating with ground handling teams for efficient turnaround of flights.

• Assisting in the management of boarding gates and ensuring timely departure of flights.

• Communicating with air traffic control and flight crew to provide updates and facilitate smooth operations.

• Monitoring airside safety and ensuring adherence to operational procedures and regulations.

• Supporting emergency response activities and maintaining operational readiness.

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• ● Serving as key internal contact point communicating operations’ effectiveness.
• ● Supervising and supporting handling agents in executing operations to ensure timely and high-quality delivery of services.
• ● Assisting customers with their queries and always rendering exceptional customer support
• ● Ensuring competence of team members through training and development.
• ● Keeping a tab on customer escalations and follow ups for prompt resolutions and customer satisfaction.
• ● Identifying areas of improvements and planning on a corrective action.
• ● Experienced in handling irregular operations.
• ● Performed additional functions (essential or otherwise) which may be assigned from time to time