AFZAL SHAIKH
Navi Mumbai
Summary
To Be a Successful professional in a Globally Respected Company and to achieve the objectives of the company with Honesty and Fairness and to Continuously Upgrade My Knowledge and Skills Result-driven Operation Executive with background in managing complex business operations. Possess strong skills in streamlining processes, improving productivity, and implementing strategic initiatives to achieve business goals. Demonstrated ability to lead teams effectively, drive cost-saving measures, and improve overall operational efficiency. Proven track record of enhancing operational workflows and optimizing resources for maximum profitability.
Overview
11
11
years of professional experience
Work History
Operation Executive/Business Development Executive
Jeyanth Shipchandlers
Navi Mumbai
01.2024 - 07.2024
- Going on vessels for supply.
- Meeting with the captain to discuss expanding the business to acquire more vessels.
- Meeting vendors to get the best rates for provision goods.
- Taking responsibility for the vessel.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Created reports on operational performance metrics for senior leadership review.
Customer Service Associate
Hexaware Technologies Pvt Ltd
02.2023 - 12.2023
- Verifying Customers' Documents.
- Building business with merchants, helping them to increase their business.
- Excelled in exceeding daily credit card application goals.
- Handled cash register operations accurately during peak times.
- Updated databases with new and modified customer data.
- Educated customers on special pricing opportunities and company offerings.
Merchant Experience Adviser
Mswipe Technologies Pvt Ltd
Navi Mumbai
04.2022 - 01.2023
- Maintaining Relations with merchant
- Solving Merchants Queries on mail
- Implemented collection strategies to reduce outstanding account balances.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Provided guidance on legal matters concerning collection procedures.
- Managed daily operations in collections department to ensure timely debt recovery.
Group Leader
Paytm Services India Pvt.Ltd
Navi Mumbai
01.2021 - 02.2022
- Visiting merchants' shops for business-related meetings.
- Handling field executives and guiding them to increase EDC machine sales.
- Facilitated training sessions for team members to improve skills and productivity.
- Prepared and presented reports on team progress and project status to stakeholders.
- Planned work schedules based on individual strengths, weaknesses, job requirements.
Guest Relation Executive
Oyo Rooms India Pvt.Ltd
Navi Mumbai
01.2018 - 12.2018
- Recommended local area establishments or services to suit guest interests and plans.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Organized special events for VIP guests on behalf of the hotel management team.
- Provided guest assistance and information regarding local attractions and points of interest.
- Transmitted and received messages using telephones or telephone switchboards.
- Responded to guests, including email, telephone, and in-person inquiries.
Junior Executive Associate
Opal Asia Marine Services India Pvt. Ltd.
01.2014 - 01.2017
- Working for shipping bill updating
- Getting containers rate
- Fixing meeting with clients
- Maintaining relation with transporter for giving best rates
Education
High School Diploma -
Frankfinn Institute of Aviation,Hospitality&Travel
Ghatkopar01-2017
Higher Secondary School Certificate Examination -
Citizen's Education Society
Navi Mumbai01-2014
Secondary School Certificate Examination -
Uran Education Society
Navi Mumbai01-2012
Skills
- Scheduling coordination
- Operational efficiency
- Leadership training
- Strategic planning and execution
- Capital investment planning
- Cost reduction strategies
- Cost analysis and savings
- Purchasing and planning
- Operational excellence
- Team leadership
- Warehouse management
- Operations management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Personal Information
DOB. 11/09/1996
MARITAL STATUS. Married
Timeline
Operation Executive/Business Development Executive
Jeyanth Shipchandlers
01.2024 - 07.2024
Customer Service Associate
Hexaware Technologies Pvt Ltd
02.2023 - 12.2023
Merchant Experience Adviser
Mswipe Technologies Pvt Ltd
04.2022 - 01.2023
Group Leader
Paytm Services India Pvt.Ltd
01.2021 - 02.2022
Guest Relation Executive
Oyo Rooms India Pvt.Ltd
01.2018 - 12.2018
Junior Executive Associate
Opal Asia Marine Services India Pvt. Ltd.
01.2014 - 01.2017
High School Diploma -
Frankfinn Institute of Aviation,Hospitality&Travel
Higher Secondary School Certificate Examination -
Citizen's Education Society
Secondary School Certificate Examination -
Uran Education Society
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