Aghilesh Valathu Valappil
Chennai
Summary
Results-driven Revenue Cycle Management (RCM) professional with 8 years of experience in diverse roles, including Accounts Receivable Caller, AR Analyst, Subject Matter Expert, Vendor Support Specialist, and Quality Analyst. Proven track record of optimizing processes and enhancing operational efficiency within the RCM framework.
Overview
9
9
years of professional experience
Work History
Customer Care Collection Associate
NTT DATA Information Processing Services Private Limited
Chennai
05.2020 - 09.2024
- Monitored and evaluated call quality to ensure compliance with company standards and client requirements.
- Conducted regular audits of AR calls to assess performance and adherence to guidelines.
- Provided constructive feedback and coaching to team members to enhance call effectiveness.
- Prepared detailed reports on call quality metrics and identified areas for improvement.
- Collaborated with management to identify process inefficiencies and recommend enhancements.
- Assisted in developing and delivering training programs for new and existing staff.
- Ensured compliance with legal and regulatory requirements in AR activities.
- Liaised with cross-functional teams to promote a culture of quality and continuous improvement.
- Analyzed customer feedback to enhance overall customer experience during AR interactions.
- Maintained accurate records of quality assessments and training activities for auditing purposes.
Senior Client Partner
Access Healthcare Pvt Ltd
Chennai
12.2017 - 01.2019
- Managed end-to-end accounts receivable processes, ensuring timely and accurate billing and collections.
- Conducted high-volume outbound calls to patients and insurance companies to resolve outstanding balances.
- Analyzed account discrepancies and collaborated with internal teams to facilitate prompt resolution.
- Developed and implemented best practices for AR calling to improve collection rates and reduce outstanding debt.
- Trained and mentored junior AR callers on effective communication techniques and compliance standards.
- Maintained detailed records of all interactions and follow-ups in the billing system to ensure accuracy and accountability.
- Monitored key performance metrics and provided regular updates to management on collection progress.
- Ensured compliance with healthcare regulations and company policies during all interactions.
- Fostered positive relationships with clients and stakeholders to enhance customer satisfaction and retention.
Senior Process Associate
AGS Health Pvt Ltd
Chennai
07.2016 - 11.2017
- Conducted outbound calls to patients and insurance providers to follow up on outstanding accounts and resolve payment issues.
- Managed the accounts receivable process, ensuring timely follow-up on unpaid claims and reducing days in accounts receivable.
- Reviewed and analyzed patient accounts to identify discrepancies and initiate corrective actions.
- Documented all interactions and updates in the billing system to maintain accurate records and ensure compliance.
- Collaborated with internal teams, including billing and collections, to streamline processes and improve efficiency.
- Provided exceptional customer service by addressing inquiries and concerns related to billing and payments.
- Assisted in training new team members on AR processes and best practices for effective communication.
- Monitored key performance indicators and contributed to achieving departmental goals for collections.
Junior Account Associate
Neltner Private Ltd
Chennai
12.2015 - 07.2016
- Engaged in outbound calls to patients and insurance providers to follow up on outstanding payments and clarify billing inquiries.
- Assisted in updating and maintaining accurate records of accounts in the billing system to ensure data integrity.
- Supported the team in identifying and resolving billing discrepancies through effective communication and problem-solving.
- Gained knowledge of healthcare billing procedures and compliance regulations through hands-on training and mentorship.
- Provided excellent customer service by addressing patient concerns and guiding them through the payment process.
- Collaborated with colleagues to enhance team performance and achieve departmental collection goals.
- Demonstrated strong communication skills and a proactive approach to learning in a dynamic work environment.
Education
Bachelor of commerce -
A.M.Jain College
07.2016
Higher Secondary School - Commerce
Smjvhss
06.2013
SSLC -
Kola Perumal Chetty Vaishnava
06.2011
Skills
- Athena One
- Centricity
- EMR
- Meditech
- EPIC
- ACE
Accomplishments
- Achieved recognition as a top performer for three consecutive quarters, demonstrating exceptional competency and productivity in resolution efforts.
- Commended for successfully resolving major denials without any deviations from Service Level Agreements (SLAs), maintaining a 0% defect rate.
- Acknowledged by leadership for delivering prompt resolutions with superior quality and significantly reduced defect rates.
Languages
- English, Full Professional Proficiency
- Malayalam, Native or Bilingual Proficiency
- Tamil, Native or Bilingual Proficiency
Hobbies and Interests
- Traveling
- Sports
- Cooking
Languages
Malayalam
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2
HIND
Beginner
A1
Timeline
Customer Care Collection Associate
NTT DATA Information Processing Services Private Limited
05.2020 - 09.2024
Senior Client Partner
Access Healthcare Pvt Ltd
12.2017 - 01.2019
Senior Process Associate
AGS Health Pvt Ltd
07.2016 - 11.2017
Junior Account Associate
Neltner Private Ltd
12.2015 - 07.2016
Bachelor of commerce -
A.M.Jain College
Higher Secondary School - Commerce
Smjvhss
SSLC -
Kola Perumal Chetty Vaishnava
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