Agnes Anushya
Software Engineer (Senior Analyst)
Chennai
Summary
P R O F E S S I O N A L E X P E R I E N C E
With over 12 years in the industry, including 1 year as a Software Engineer with the Kepler Platform Support Team, I have developed expertise in providing guidance and support to data scientists and machine learning engineers. My role involved assisting with Amazon SageMaker, managing AWS accounts using Terraform, and developing integrations with data lakes and Snowflake. I also conducted environment testing and reported issues while mentoring less-experienced team members. My background spans 10 years in financial planning, transaction banking, and documentation processing, with a strong focus on analyzing client needs, implementing strategies, and enhancing end-user understanding.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Software Engineer
NatWest
07.2023 - Current
- Platform Support: Provide guidance and support to data scientists and machine learning engineers in effectively using the Kepler platform.
- Template Utilization: Assist engineers in leveraging available templates to train models using Amazon SageMaker.
- AWS Account Management: Create and manage new AWS accounts using Terraform.
- Collaboration: Work closely with the platform development team to ensure seamless integration and support.
- Integration Development: Develop integrations for machine learning engineers to connect with data lakes, Snowflake, and access real-time inference endpoints from on-premises systems.
- Environment Testing: Conduct testing of pre-production and production environments within the Kepler platform.
- Reporting and Solutions: Submit daily reports on existing issues to the management team and develop timely solutions.
- Mentorship: Mentor less-experienced staff members who are new to the team, providing guidance and support to help them integrate and grow.
Senior Analyst
Natwest Group
08.2018 - 06.2023
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
ANALYST - FINANCE AND ISSUANCES (DOMESTIC AND NR CUSTOMER)
Citi Bank
01.2014 - 01.2017
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Researched and adopted new technologies to add value to existing offerings.
- Queried databases for information needed for report processing.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized core processes to improve business performance and operational agility.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
ANALYST
Royal Bank of Scotland
01.2011 - 01.2014
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Created and managed project plans, timelines and budgets.
Education
Bachelor of Science - Mathematics
Stella Maris College
Chennai, India 04.2008 - 05.2011
Skills
Team leadership
Analytical thinking, planning
Strong communication
Tolerant and flexible
Organization and prioritization
Problem solving
Ability to quickly grasp complex concepts and make them easily understandable in text and pictures and deliver high quality documentation paying attention to details
Highly experienced in drafting, review and revision of process, procedures and related documentation Building processes / improving processes / defining processes
Migrated Out of Office Hours project for Royal bank of Scotland
Ability to multitask, handle shifting priorities and timeline pressure and work with minimal supervision Effectively communicate with all levels of management Experience in transitioning a process, Good interpersonal and communication skills
Trust officers administer estate, personal, charitable, corporate and other types of trusts, direct trust account investments, receive and record investment income and disburse trust funds
Financial knowledge & expertise
Proactivity
Active Listening
Self Motivation
Monitoring the workflow queues and assists in work load balancing
Responsible for timely escalation to their immediate manager/TL, wherever necessary
Need to check whether the team member strictly follows the OPD and other laid down process documents
Segregation of duties between the makers and checkers
Provide consultation, make recommendations, give appropriate advice, and facilitate decisions
Root Cause Analysis approach done to any given problem to arrive at a feasible solution
Responsibility includes everyday sign off in the back office after business closure
Proofing of suspense accounts and reconciling the same, if any entries outstanding investigating with me right team to clear the entries before ageing
Clearing of ageing entries and unauthorized entries
Monitoring the workflow queues and assists in work load balancing
Responsible for timely escalation to their immediate manager/TL, wherever necessary
Need to check whether the team member strictly follows the OPD and other laid down process documents
Handling Risk if huge amounts are outstanding
Risk being raised with Internal Control Management (ICM)
Responsible in clearing huge amount over £100k involves risk
Provide regular feedback to the team members on their quality standards
Volume Analyses was made to know the amount of work being done by each site in a day by each Fte (Full Time Employee), which would determine the peak, and off peak hours, which was appreciated by my team leader and team manager
Active participant in LEAN management (opportunities for improvement that require re-engineering and measuring performance before and after process improvement)
Calculated the cycle time for a process insurance which was key to the implementation of LEAN methodology
Root Cause Analysis approach to any given problem to arrive at a feasible solution
Develop personal financial plans
Develop financial strategy
To expand quality and profitability
Client service
Finance & sales
Advising and Consulting
Liaising and Networking
Negotiating and Adjudicating
Analyzing Information
Projecting Outcomes
Researching and Investigating
Python
JIRA
Accomplishments
- Awarded star of the month - Twice
- Award for 100% accuracy & best performance in Reconciliation
- 3 star of the Month Award
Languages
English
Upper intermediate (B2)
Certification
Certified AWS cloud practitioner
Interests
I am eager to advance my skills by pursuing advanced Python courses and AWS certifications I am also enthusiastic about exploring opportunities in data science to apply and expand my knowledge in this dynamic field
Timeline
Certified AWS cloud practitioner
07-2024
Software Engineer
NatWest
07.2023 - Current
Senior Analyst
Natwest Group
08.2018 - 06.2023
ANALYST - FINANCE AND ISSUANCES (DOMESTIC AND NR CUSTOMER)
Citi Bank
01.2014 - 01.2017
ANALYST
Royal Bank of Scotland
01.2011 - 01.2014
Bachelor of Science - Mathematics
Stella Maris College
04.2008 - 05.2011