DHANISETTI GUNA SRI JYOTHI SAI

I am a highly motivated software professional with over three years of experience in AWS Monitoring and Windows teams. I specialize in cloud solutions, monitoring, and Windows server administration.
•Managed projects such as

• True Green (TG) for monitoring the SolarWinds tool,
• Cynosure for ServiceNow monitoring,
• EEU is for Service Desk monitoring,
• Soliens is for ITSM Tool monitoring,
• Care Stream Dental(CSD) is for email and server suppression in Nagios and
• GDC internally has projects named GDC, Hexmet, Dowjones, JTEKT, FNG(Fox network Grooup), Cubes and monitoring OTRS tool, Pager Duty tool, and Jira tool.
  •Oversaw the same projects as a Monitoring Team Member, in addition to managing the FGH project for PRTG tool monitoring and utilizing the BMC Helix ticketing tool and ScienceLogic monitoring tool.
  •As a Windows L2 team member handling the Caldic project,
  •Operating Systems: Windows 7/8/10, Windows Serve 2012/2016/2019.
  •System Administration: User account management, permissions configuration, and policy implementation.
  Security: Patch management, firewall configuration, malware detection, and mitigation. Troubleshooting: Diagnosing software, hardware, and network issues; resolving BSOD, application errors, and network connectivity problems. Network Protocols: TCP/IP, DNS, DHCP, VPN, remote access configuration.
  •PowerShell for automation of tasks, system monitoring, and reporting.
  •Provided L2 support for system failures, network connectivity issues, and software crashes to ensure minimal client downtime.
  •Worked extensively with virtualization technologies like VMware and Hyper-V, deploying virtual machines and managing resources effectively.
  •Collaborated with IT and network teams to implement security updates, and patches, and maintain data integrity across systems.
  •Supported VPN configurations for remote access and maintained secure connections for remote workers.
  •Created detailed technical documentation for internal processes, troubleshooting steps, and system configurations.