AGNISARAN V S
Mulangue
Summary
To be part of an organization where, I can get a chance to use my knowledge, skills to contribute in the progress of the organization as well as myself.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Agent
Bird Worldwide Flight Service India Pvt. Ltd.
Cochin
03.2021 - 07.2024
- Co-ordinate and interact with various department in order to ensure smooth flight operations
- Establish counter management, Queue management and proper Boarding guidelines
- Ensure adequate availability of staff in each functional areas
- Interacted well with customers to build connections and nurture relationships
- Check in passenger and their baggage
- Document verification
- Facilitating departure and arrival
- Coordinating special service requirements
- Boarding control
- Handling of overbooked, cancelled, delayed, diverted and non-scheduled flights.
Data Entry Operator
Community Health Centre Anandapuram
01.2020 - 02.2021
- COVID-19 related data collection and updating
- Maintaining hospital data records.
Education
SSLC -
P V S Higher Secondary School
Parappukkara01.2013
Plus Two Commerce -
P V S Higher Secondary School
Parappukkara03-2016
B.Com Co-operation -
Co-operative College
Trissur03-2019
Diploma in Aviation and hospitality management -
Aero Institute of Technology And Management Studies
Cochin03-2020
Skills
- Good presentation skills
- Decision making
- Customer Retention
- Complaint Handling
- easily communicate ideas and concepts
- Ability to adapt new situation and technologies
- Ability to analyze problems or issues
- Willing to shoulder challenges and responsibilities
- Team monitoring
- Quality Assurance
- Complaint resolution
- Good team player with leadership qualities
Dob
05/03/99
Personal Qualifications
- Departure control system MARS/MACS of EMIRATES.
- AS Connect ( Check-in System ) and Res Connect ( Reservation System ) of EMIRATES.
- EMIRATES Baggage connect-Passenger and Baggage handling system of EMIRATES.
- WORLD TRACER- Baggage tracing system.
- Dangerous Goods Regulations.
- First Aid and Fire Fighting from CIAL Academy.
Personal Information
- Passport Number: T6885084
- Marital Status: SINGLE
Nationality
INDIAN
Hobbies and Interests
- Listening Music
- Dancing
- Reading
Disclaimer
I Agnisaran hereby declare that the above said information is true and correct to the best of my knowledge and belief.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
German
Beginner (A1)
A1
Tamil
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Timeline
Senior Customer Service Agent
Bird Worldwide Flight Service India Pvt. Ltd.
03.2021 - 07.2024
Data Entry Operator
Community Health Centre Anandapuram
01.2020 - 02.2021
SSLC -
P V S Higher Secondary School
Plus Two Commerce -
P V S Higher Secondary School
B.Com Co-operation -
Co-operative College
Diploma in Aviation and hospitality management -
Aero Institute of Technology And Management Studies
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