Agraj Rai
Consultant ( IDFC Corporate Cards )
Hyderabad
Summary
Experienced consultant specializing in corporate and retail credit card client management at IDFC FIRST Bank. Skilled in utilizing Salesforce and Prime systems to efficiently track and resolve client requests. Demonstrated ability to collaborate with cross-functional operational teams to deliver timely and effective solutions, leveraging MS Office for data analysis and reporting.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Consultant (IDFC FIRST BANK CORPORATE CREDIT CARD)
IDFC FIRST BANK
10.2023 - Current
- Collaborated with diverse operational teams to ensure timely and accurate fulfillment of client requests on Emails.
- Managed client relationships through regular check-ins and updates on project progress on Emails.
- Coordinated with internal departments, including credit, operations, and customer service, to streamline processes and improve efficiency.
- Managed the end-to-end delivery of client requirements for corporate credit card programs.
- Performed in-depth analysis of retail credit card portfolio data to identify trends, patterns, and opportunities for improvement.
Software Proficiency:
- Utilize Salesforce to manage client interactions, track requests, and maintain accurate records.
- Employ the Prime system for relevant credit card operations and data management.
- Leverage MS Office suite (Excel, Word, PowerPoint) for data analysis, reporting, and presentation
Education
MBA - Finance
Institute of Professional Education & Research
Bhopal, India 05.2001 -
Bachelor in Computer Application - Computer And Information Sciences
Sarvapalli Radhakrishnan University
Bhopal, India 05.2001 -
Skills
Skilled in Microsoft Office tools
Proficient in prioritizing tasks
Managing client interactions
Team leadership
Project coordination
Certification
Pursuing Business Analytics and Data Science by HERO VIRED
Timeline
Consultant (IDFC FIRST BANK CORPORATE CREDIT CARD)
IDFC FIRST BANK
10.2023 - Current
MBA - Finance
Institute of Professional Education & Research
05.2001 -
Bachelor in Computer Application - Computer And Information Sciences
Sarvapalli Radhakrishnan University
05.2001 -