AGRESH CHANDRA BHATNAGAR
Lucknow,UP
Summary
Result-driven professional with over 6 years in diverse industries including Aviation, IT, and Oil & Gas industries, specializing in resource management. Proven expertise in project implementation, stakeholder management and process automation at managerial levels. Known for delivering impactful results through strategic planning, efficient resource allocation, and effective team leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Engineer
SHELL PLC, Energy and Oil Company
12.2021 - Current
- Working as a single Track Focal to manage the end to end process of 35 vendors for two major assets (Geismar and Convent) of Shell.
- Timesheet management & Cost approval for Shell assets.
- Coordinating with Contractors & Procurement team to setup resource, material and equipment at the site using labor and material module.
- Managing & Coordinating the work of vendors and Stakeholder for two assets , including contract management.
- Leading continuous improvement (CI) initiatives to optimize day-to-day processes and implement automation tools for enhanced efficiency and outcomes to the asset.
- Auditing the work done at site to find any delays and space for CI.
- Leading an onshore team of 30 people, in terms of meeting deadlines, timely deliverable, training and quality assurance.
- Core member of Project Communication team, which includes supervising Townhall, Newsletter, KT sessions and transition of projects.
- Developed comprehensive training materials for new hires, improving onboarding effectiveness and reducing time spent in training sessions.
- Focal of setting up and maintaining the KPIs for the offshore team.
- Assisting MCI in issue resolution to get the desired results.
Sr. Customer Service Representative
HCL Technologies
06.2019 - 11.2021
- Verifying & approving various legal documents on SAP ERP, received from client related to customers for processing.
- Maintaining various reports & trackers, to display the quality and productivity of the team to the client on a day-to-day basis.
- Managed, supervised, and coordinated work with 6 new team members tagged to me by the team supervisor.
- Preparing & updating process documents, as working for a pilot project to make it simplified for the onshore team and the client.
- Frequently involved in testing phase of new T-codes & software.
- Training existing team members and new employees to up skilling the technical competency of the team.
Customer Service Assistant
Jet Airways
03.2018 - 06.2019
- Experience of working at Delhi, Lucknow & Varanasi International Airport for Jet Airways.
- Supervising Domestic & International operations, including preparing PIRs, DPRs, and EOD Reports.
- Multi-tasking responsibilities to maintain the on-time performance the station.
Education
Bachelor of Commerce -
Lucknow University
2017
Intermediate -
St. Teresa's College
2014
St. Paul's College
2012
Skills
- SAP ( CATS, MM, IS-U, FI)
- Expertise on Track (by MCI)
- Project and Stakeholder management
- Supply Chain & Vendor Management
- Process Improvement and Digitalization
- MS -Office Suite
- Course on Computer Concepts
- Basic Knowledge of Power Bl
- Leadership & Managerial Skills
- Communication & Interpersonal
Certification
Digital Project Delivery : Developed necessary skills in utilizing digital tools & technologies to enhance project management efficiency and delivery.
Cost Estimating : Obtained a foundational understanding of cost estimation, required in project planning and budgeting.
Project Controls : Acquired foundational of project reporting, controlling and ensuring the achievement of project objectives.
Primavera Basics : Basic knowledge of Primavera, used for project planning & control.
Automation CI Projects
Common Request Tool (CRT)
- Devised and implemented a centralized Request processing and Query handling system across the Global Downstream Shell assets to reduce the dependency on Operation team and Outlook, which also helped at the time of yearly audits. The tool saved 2 FTE and generated revenue saving.
KPI Centralization Project
- Implementing automated KPI to streamline the data collection process from various teams and build a platform to visualize the accurate KPI data with actual spend via PBI dashboard.
Languages
- English
- Hindi
Timeline
Associate Engineer
SHELL PLC, Energy and Oil Company
12.2021 - Current
Sr. Customer Service Representative
HCL Technologies
06.2019 - 11.2021
Customer Service Assistant
Jet Airways
03.2018 - 06.2019
Bachelor of Commerce -
Lucknow University
Intermediate -
St. Teresa's College
St. Paul's College
Digital Project Delivery : Developed necessary skills in utilizing digital tools & technologies to enhance project management efficiency and delivery.
Cost Estimating : Obtained a foundational understanding of cost estimation, required in project planning and budgeting.
Project Controls : Acquired foundational of project reporting, controlling and ensuring the achievement of project objectives.
Primavera Basics : Basic knowledge of Primavera, used for project planning & control.
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