Agustine Mario James
Summary
Dedicated and detail-oriented analyst with extensive experience in financial application support. Adept at analyzing data to identify trends and improving operational efficiency
Overview
9
9
years of professional experience
Work History
Analyst - Finance Service Desk
Deloitte
09.2022 - Current
- Provide frontline support for US and Global member firms within Deloitte, specializing in financial applications
- Manage and troubleshoot issues related to financial systems such as Swift, Deloitte Time and Expense, Ariba, Deloittenet, SharePoint sites, Teams, and CRM Tools
- Collaborate with global teams to ensure smooth financial operations and timely resolution of system-related issues
- Maintain and update user access and permissions for financial applications to ensure security compliance.
Senior Process Executive
Cognizant
05.2021 - 06.2022
- Handling unauthorized transaction cases reported by customers of Bank of Montreal and processing fraud disputes
- Worked as a trainer, providing process training to new trainees.
Transportation Specialist
Amazon
03.2020 - 12.2020
- Addressed issues occurring during the lifecycle of freight from fulfillment centers to destinations
- Scheduled transportation based on available load at warehouse internal tools and made real-time decisions.
Investigation Specialist
Amazon
05.2016 - 06.2019
- Analyzed high-risk transactions and checked for fraudulent activity such as spoofing, ID theft, and abuse
- Worked on process improvement projects and updated SOPs for better user experience and task efficiency
- Handled social media escalations related to fraud on Amazon retail accounts, sending detailed analysis reports to Jeff Bezos Escalation in the US.
Customer Service Associate
Adroit Neo Tech Solutions, India
08.2015 - 05.2016
- Handled post-sales inquiries and cross-sold travel packages, addressing customer complaints while in-resort in Europe
- Converted general inquiry calls into sales.
- Generate post-sales revenue report analysis to identify trends, assess financial performance, and provide actionable insights for improving business outcomes.
Education
Bachelor of Science in Mathematics, Electronics, and Computer Science -
St. Joseph's Degree And PG College, Hyderabad
05.2015
Skills
- Postrgre SQL
- Problem-Solving and Troubleshooting
- CRM Tools
- Accounts Payable/Receivables
- MS Office
- Communication and Collaboration
- Documentation And Reporting
- Report Preparation
- Root Cause Analysis
Accomplishments
- Selected to join a newly established DTTL member firm process, focusing on managing interfirm payments and providing support for financial applications within Deloitte.
- Provided short-term support for the payroll process, assisting with investment proof declarations and ensuring compliance and accuracy
- Received recognition and multiple for awards for consistently achieving performance and process improvements.
Timeline
Analyst - Finance Service Desk
Deloitte
09.2022 - Current
Senior Process Executive
Cognizant
05.2021 - 06.2022
Transportation Specialist
Amazon
03.2020 - 12.2020
Investigation Specialist
Amazon
05.2016 - 06.2019
Customer Service Associate
Adroit Neo Tech Solutions, India
08.2015 - 05.2016
Bachelor of Science in Mathematics, Electronics, and Computer Science -
St. Joseph's Degree And PG College, Hyderabad
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