Aritra Chakraborty
Hyderabad
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
BUSINESS ANALYST ( FINANCE SERVICE DESK)
DELOITTE USI ( CLIENT) TEAMLEASE LTD ( PARENT COMPANY)
2022.08 - 2023.06
- Assisting Deloitte Employees with queries related to Finance over calls, chats, webforms and emails
- Worked on EMEA Service now, Outlook, Chatlingual, AWS and Citrix.
- Mentored new employees on procedures and policies to maximize team performance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
CLAIMS SPECIALIST
WIPRO LIMITED
2018.12 - 2022.04
- Assisting US Doctors with technical website assistance and claims and EOB assistance
- Worked on Salesforce, Outlook, VMWARE and Siebel.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
CRÈME DELLA CRÈME
CINEPOLIS LIMITED
2017.07 - 2018.06
- Handling counter sales, planning weekly up selling strategies and supervising operations in movie theatre.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
WEST BENGAL BOARD OF HIGHER SECONDARY EXAMINATION -
M.A.M.C. TOWNSHIP MODERN HIGH SCHOOL
05.2014
WEST BENGAL BOARD OF SECONDARY EDUCATION -
M.A.M.C. TOWNSHIP MODERN HIGH SCHOOL
05.2012
Skills
- Excellent communication skills
- Assisting US and European Users
- Knowledge of all Microsoft applications and technical troubleshooting
- Worked on EMEA Service Now, Outlook, Citrix, VMWARE, AWS
- Worked as a part of level 2 Escalation Team
- Experience of floor support ( Subject Matter Expert) and Training new joiners
Activities
- A big supporter of all kinds of sports ( major interests - Cricket, Football, Hockey and Kabaddi)
- Possess a certain amount of interest in music and musical instruments and like the new concept of binge watching
Timeline
BUSINESS ANALYST ( FINANCE SERVICE DESK)
DELOITTE USI ( CLIENT) TEAMLEASE LTD ( PARENT COMPANY)
2022.08 - 2023.06
CLAIMS SPECIALIST
WIPRO LIMITED
2018.12 - 2022.04
CRÈME DELLA CRÈME
CINEPOLIS LIMITED
2017.07 - 2018.06
WEST BENGAL BOARD OF HIGHER SECONDARY EXAMINATION -
M.A.M.C. TOWNSHIP MODERN HIGH SCHOOL
WEST BENGAL BOARD OF SECONDARY EDUCATION -
M.A.M.C. TOWNSHIP MODERN HIGH SCHOOL
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