Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

Harjeet Singh

Dera Bassi

Summary

Creative and dedicated Team lead & System Administrator with 7 years of experience in managing Windows servers, Microsoft 365, Azure, RMM(Connectwise), and Backup Tools. Proven history of managing a Team & leading operation. Coordinated with Business users to make sure requirements for new Servers and Operating Systems. Expertise in analysis, design, testing, and troubleshooting of complex network systems and applications.

Overview

8
8
years of professional experience

Work History

Senior Service Desk Analyst (Supervisor)

Fifthnote
Mohali
05.2022 - Current
  • Managing supervisor responsibilities, overseeing team tasks related to IT incidents, problems, and request management using ServiceNow & Freshdesk ticketing tools
  • Reported regularly to authorities on team progress, ensuring transparency and accountability in IT support operations
  • Played a key role in meeting production goals by efficiently coordinating and leading the team in configuring and maintaining VPN connections using Cisco AnyConnect, ensuring secure remote access for corporate networks and resources
  • Conducted troubleshooting and diagnosis of VPN connection issues, using tools such as Wireshark, packet capture, and log analysis
  • Managing the user accounts from Azure AD
  • Configured and managed Office 365 accounts for 5000 employees, ensuring seamless access to email, documents, and collaboration tools
  • Created and managed SharePoint sites to support document management and version control, improving the efficiency and accuracy of team collaboration
  • Managed OneDrive for Business to ensure secure document storage and easy access for remote teams
  • Managed and maintained an Online Exchange environment with 5000 ensuring high availability and reliability of email communication
  • Collaborated with other IT teams to troubleshoot and resolve Exchange Online issues, minimizing downtime and service disruptions
  • Maintaining hybrid Exchange environments to enable coexistence with on-premises Exchange servers and cloud-based Exchange Online services
  • Created and maintained document libraries, lists, and templates to support business processes and compliance requirements
  • Configured SharePoint security settings to control access and permissions for different user groups and roles
  • Provided user support and training to promote the adoption of SharePoint and maximize its benefits for the organization
  • Managed and maintained OneDrive accounts, ensuring secure and efficient document storage, and sharing
  • Configured OneDrive settings to support remote work and mobile access to documents and files
  • Configured and managed Azure AD Connect to synchronize on-premises Active Directory (AD) identities with Azure AD, enabling single sign-on (SSO) and multi-factor authentication (MFA) for users
  • Developed and enforced Azure AD policies to control access and permissions for different applications, resources, and user groups, including conditional access policies and role-based access control (RBAC) rules.

Senior Client Executive Engineer (Team Lead)

Technijian Inc.
Panchkula
08.2021 - 05.2022
  • Troubleshoot operating system issues such as software conflicts, driver problems, registry errors, and system crashes on Windows, Mac OS, and Thin Clients
  • Provided support for all Information Technology products and services as well as all TriNet applications
  • Support includes answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy
  • User management includes configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
  • Windows Server: Active Directory (AD) administration, Group Policy Management, DNS, DHCP, Remote Desktop Services (RDS), File and Print Services, Hyper-V virtualization, Windows Deployment Services (WDS)
  • Configured and maintained Active Directory infrastructure, including Group Policy, DNS, DHCP, and LDAP services
  • Implemented security measures such as firewalls, VPNs, and intrusion detection/prevention systems to protect company networks and data
  • Monitored and optimized server and network performance using tools such as PRTG and Center Stack
  • Implemented and managed virtualization technologies such as VMware and Hyper-V to improve server efficiency and reduce costs
  • Troubleshot and resolved hardware and software issues related to servers, switches, routers, and other network devices.

Server Administrator (Team Lead)

SankalpIT Services Pvt. Ltd
Mohali
05.2018 - 08.2021
  • Managed and led a team of 15 Windows Server Administrators, ensuring the timely completion of tasks and projects while maintaining high-quality standards
  • Provided guidance and mentorship to team members, promoting a culture of continuous learning and development
  • Maintained a flexible schedule to respond to after-hours and weekend emergencies, ensuring the continuous availability and optimal performance of critical systems and applications
  • Collaborated with other IT teams to implement new technologies and tools, optimizing server performance and ensuring compatibility with existing systems
  • Managed escalated incidents and provided timely and effective solutions to clients, utilizing strong problem-solving and analytical skills to identify root causes and implement appropriate remediation strategies
  • Manage Windows server infrastructure, including installation, configuration, maintenance, and troubleshooting of servers and associated components
  • Spearheaded an internal training program to empower team members with the knowledge and skills necessary to optimize system maintenance and proactively address recurring technical issues, resulting in a significant reduction in system downtime and an increase in overall productivity
  • Provided expert-level Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution, leveraging strong analytical and troubleshooting skills to resolve complex technical issues and minimize downtime
  • Maintained up-to-date documentation of server configurations, processes, and procedures to ensure effective knowledge sharing among the team
  • Oversaw the installation, configuration, and maintenance of Windows Server systems, including Active Directory, DNS, DHCP, and Group Policy
  • Managed backup and recovery systems, including implementing disaster recovery plans and testing backup integrity
  • Successfully managed a project to migrate an on-premises Active Directory server and Exchange email system to Office 365, utilizing a hybrid migration approach that ensured a seamless transition and minimal disruption to business operations
  • Oversaw all aspects of the project, including planning, resource allocation, and technical execution, resulting in increased system performance, reduced maintenance costs, and improved collaboration and productivity
  • Led the planning and execution of a successful upgrade project from Windows Server 2016 to 2019, ensuring minimal business disruption and maximum system uptime
  • Upgraded AD Windows Server 2016 to Windows Server 2019 using a plan and implementation
  • Planned and implemented an upgrade project from Windows 7 to Windows 10 through ConnectWise Automate.

IT System Administrator

SankalpIT Services Pvt. Ltd
Mohali
02.2020 - 08.2021
  • Successfully installed and configured Windows Server 2008, 2012, 2016, and 2019 for multiple clients and organizations
  • Providing on-the-job training to the team regarding day-to-day tasks
  • Proficient in server role installation and configuration, including Active Directory, DNS, DHCP, and file and print services
  • Developed and implemented GPOs for multiple clients and organizations, tailored to their specific needs and requirements
  • Successfully installed and configured SQL Server Web and Standard editions for multiple clients and organizations
  • Proficient in installation and troubleshooting of IIS and MSSQL, as well as full backup and restore of databases
  • Experienced in configuring Outlook mail for laptops, desktops, and mobiles, ensuring seamless email communication for clients
  • Printer Server Configuration and Management
  • Expert in printer server configuration and management, facilitating efficient printing operations for multiple users
  • Skilled in patch management, ensuring all systems are up-to-date and secure against potential vulnerabilities
  • Experienced in configuring and managing Office 365, including email, SharePoint, OneDrive, and Teams
  • Skilled in streamlining RMM and setting up service plans for MSPs, enhancing operational efficiency, and maximizing profitability
  • Create solutions and scripts in LabTech to automate MSP's manual jobs as much as possible
  • Proficient in creating solutions and scripts in LabTech to automate MSP's manual jobs as much as possible, saving time and resources
  • Skilled in troubleshooting backup problems, ensuring data is adequately protected and recoverable in case of emergencies
  • Experienced in Azure management and Azure Active Directory, ensuring optimal cloud-based infrastructure for clients
  • Skilled in ConnectWise Automate Remote Management Monitoring tool, facilitating efficient remote management and monitoring of client systems
  • Experienced in generating CSR and installing SSL certificates in IIS, ensuring secure communication between client systems and servers
  • Skilled in creating virtual machines, upgrading and migrating them, and maximizing operational efficiency
  • Expert in virtualization with VMware and Hyper-V Server, facilitating efficient utilization of server resources.

Desktop Support Engineer

Tricity Security Solutions
Zirakpur
03.2016 - 05.2018
  • Installation and configure Windows and Linux machines as per requirements
  • Desktop Hardware maintenance Like Keyboard, Mouse, Printer, Monitors, and UPS
  • Configured virtual machines using various virtualization technologies such as VMware, Hyper-V, Oracle VM VirtualBox
  • Worked on Antivirus, ESET, and Webroot
  • Remote Desktop Services, Remote Access
  • Upgradation server resources of CPU, Memory, Storage, bandwidth, and up-time monitoring
  • Maintained user accounts, login scripts, and group memberships
  • Created User Accounts and Groups in Active Directory and Remote Desktop Monitoring using Services/Clients
  • Remote software installations and deployment
  • Conducted daily system health checks
  • Supported all LAN, WAN, and other networking systems
  • Collaborated with Systems Team to create and update security audit measures for all systems
  • Administered Hyper-V by configuring and managing virtual machines on Windows Server operating systems
  • Accomplished multiple tasks within established time frames
  • Maintained Windows physical and virtual servers and provided troubleshooting for system and server issues
  • Monitored log files and systems performance Interpreted application events and took corrective action.

Education

Microsoft 365 Fundamentals -

Microsoft
10.2025

Microsoft Azure Administrator -

Microsoft
08.2022

Bachelor of Technology - Electronics and Communication Engineering

Swami Parmanand Engineering College
07.2016

High School -

PSEB board
01.2009

Intermediate -

PSEB board

Skills

  • Effective Team Leader
  • Leadership Skills
  • Excellent Communication Skills
  • Organizational Skills
  • Microsoft Office 365
  • Azure AD
  • Online Exchange
  • Online Sharepoint
  • Business OneDrive
  • Microsoft Azure Administrator
  • Windows Server Administrator
  • Active Directory
  • AD Migrations & Replication
  • Office 365 Hybrid Migration
  • DNS
  • DHCP
  • Microsoft Hyper-V
  • VMware
  • Hardware & Networking
  • RMM Tools
  • Backup & Restoration
  • Microsoft 365 Security and Compliance
  • MY SQL (Creating Queries & managing DB)
  • AV Management
  • IT Troubleshooting
  • PowerShell Scripting & Automation
  • Firewall Management
  • Group Policy Configurations

Personal Information

  • Date of Birth: 09/04/1992
  • Nationality: Indian

Languages

  • English
  • Punjabi
  • Hindi

Hobbies and Interests

  • Technology: Experimenting with new technology, including building and customizing PCs and home automation systems.
  • Following the latest tech news and trends, including attending industry events and conferences.
  • Volunteer Work: Volunteered at NSS as a Team coordinator from 2014 to 2016. Responsibilities included social work and managing a team. This experience helped me develop strong Leadership, as well as a sense of social responsibility and a commitment to giving back to my community.
  • Traveling: I have visited 1 country in the past 3 years, immersing myself in different cultures and customs. Traveling has taught me to be adaptable, resourceful, and open-minded, which I believe are valuable traits in any professional setting. I enjoy exploring new places and meeting new people, and I believe that my experiences traveling have given me a unique perspective that I can bring to my work.

Timeline

Senior Service Desk Analyst (Supervisor)

Fifthnote
05.2022 - Current

Senior Client Executive Engineer (Team Lead)

Technijian Inc.
08.2021 - 05.2022

IT System Administrator

SankalpIT Services Pvt. Ltd
02.2020 - 08.2021

Server Administrator (Team Lead)

SankalpIT Services Pvt. Ltd
05.2018 - 08.2021

Desktop Support Engineer

Tricity Security Solutions
03.2016 - 05.2018

Microsoft 365 Fundamentals -

Microsoft

Microsoft Azure Administrator -

Microsoft

Bachelor of Technology - Electronics and Communication Engineering

Swami Parmanand Engineering College

High School -

PSEB board

Intermediate -

PSEB board

Similar Profiles

CREATE PROFILE
Harjeet Singh