Naveen Nagra
Operation Assistant Manager
New Delhi
Summary
Hardworking Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
4
4
Certifications
Work History
Senior Analyst (Team Lead)
Accenture Solutions Pvt Ltd
Noida
05.2021 - Current
- Working with Accenture from May 2021 to till date as Senior Analyst (AM) and handling Ops responsibilities for Claims Management Area
- Which functions Claim Adjustment, Invoicing, Checks and Customer communication.
- Investigated system issues and implemented resolutions to reduce downtime.
- Optimized core processes to improve business performance and operational agility.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Created dashboards to monitor and track key performance indicators.
- Developed and implemented data governance policies and procedures.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and maintained data warehouses and data marts to support business operations.
Specialist
MetLife Global Operations Support Center Pvt. Ltd
Noida
05.2014 - 05.2021
- Maintaining correspondence with end customers & responsible for coordinating with clients regarding various process changes/updates
- Taking care of all reporting parts daily, weekly, monthly reports and distributing reports to external and internal clients and managing team of 18 people.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
Project Associate
Steria & Sopra
Noida
12.2012 - 05.2014
- Handling Customer query related to water bills, Providing resolution to Customer over Phone related with query, Sending letters to Customer Worked upon Citrix and Oracle-based application
- Produced quality standards, checklists, report templates, and processes.
- Partnered with project team members to identify and quickly address problems. Providing resolution to client with 100% accuracy.
Education
Bachelor of Computer Applications - Information Technology
PTU
Patel Nagar 07.2007 - 07.2010
Intermediate (12th Std.) -
Sarvodaya Vidyalaya
Jhandewala 06.2006 - 06.2023
High School Diploma -
Sarvodaya Vidyalaya
Jhandewalan 03.2004 - 03.2005
Skills
Project planning
Gathering requirements
Training and Development
Effective project management
Team leadership and coaching
Effective team leader
Certification
Certified in Creating Standard Operating Procedures and Process Map
Accomplishments
- Nominated for best team lead for the month of Aug'22. Achieved all the target as per process standard and gracefully handled the other assigned task which help in process documentation.
- Created GPH reporting tool on excel, by using the raw data which fetches from GPH web.
- Completed ‘Road to Cape Dev trainings and got certified on a global level as a Trainer.
- During surge processed maximum request with 100% accuracy. Worked on the Adhoc request received from the client end.
- Green Belt Project – Referral Reduction (Active Participant)
- Team member of Green Belt Project (Referral Reduction Billing & Remittance). Maintaining and handled all the data related to this project. Providing the best possible solution to minimize referral creation. Given value story for one of the work types (SRN) that help us to save 0.2 FTE and $1,000 to $1,200 per year. July 2017 – 1 FTE work types through WebEx and successfully created training documents
Interests
Playing Cricket
Gym
Swimming
Current Organization
Accenture Solutions Pvt Ltd
Disclaimer
I hereby declare that the information given above is true and correct to the best of my knowledge.
Cricket
I usually play cricket in weekend I am a batting all rounder player. I have my own team Supernovazz. We almost played 250 plus matches so far and will play more.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Analyst (Team Lead)
Accenture Solutions Pvt Ltd
05.2021 - Current
Specialist
MetLife Global Operations Support Center Pvt. Ltd
05.2014 - 05.2021
Project Associate
Steria & Sopra
12.2012 - 05.2014
Bachelor of Computer Applications - Information Technology
PTU
07.2007 - 07.2010
Intermediate (12th Std.) -
Sarvodaya Vidyalaya
06.2006 - 06.2023
High School Diploma -
Sarvodaya Vidyalaya
03.2004 - 03.2005