Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AHIL U G

Kanniyakumari

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Application Management Analyst

Strada
08.2024 - Current
  • Resolved user issues related to time and payroll in Workday and SAP through ServiceNow incident tickets.
  • Knowledge in user application such as DocuSign eSignature for document transfer and signing, CLM for contract related documents tracking its integration and Bridger for customer tracking.
  • Also involved in migration project by reconciliation, validation and updating data from workday. And responsible for Time Recording System (TRS) application related issues through service now

System Engineer

Tata Consultancy Services
02.2020 - 05.2024
  • I was responsible for monitoring batches which contains over 2000 JCL jobs and it's abend handling.
  • Handling customer tickets using service now, mail monitoring. I have excellent record in ticket resolving as I have been appreciated by the client for resolving highest number of tickets in a quater.
  • Worked on documenting various workflows and architectural designs of jobs.
  • Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
  • Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.

Education

Bachelor of Science - Physics

Nesamony Memorial Christian College Marthandam
Marthandam, Kanyakumari
04.2019

STANDARD XII / H.S.C -

St.Joseph's Higher Secondary School
Thirithuvapuram, Kanyakumari
04.2016

SSLC -

St.Mary's Higher Secondary School, Mariagiri
Kaliyakkavilai, Kanyakumari
04.2014

Skills

  • Production Support
  • Incident Management
  • Servicenow ITSM
  • Application Support
  • Workday
  • SAP
  • Docusign
  • CLM
  • Bridger
  • Workday HCM
  • SAP Basis
  • SAP BOBJ

Certification

Certification Name ITIL Foundation Certification


Timeline

Application Management Analyst

Strada
08.2024 - Current

System Engineer

Tata Consultancy Services
02.2020 - 05.2024

Bachelor of Science - Physics

Nesamony Memorial Christian College Marthandam

STANDARD XII / H.S.C -

St.Joseph's Higher Secondary School

SSLC -

St.Mary's Higher Secondary School, Mariagiri

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AHIL U G