AHIL U G
Application Management Analyst
Kanniyakumari
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Application Management Analyst
Strada
08.2024 - Current
- Managing support activities in Workday, including GL creation and account hierarchy updates, as per business requirements.
- Good hands-on experience with spend categories and cost center management.
- Provisioning users' security access related to both Workday Financials and Workday Adaptive.
- Knowledge of Workday tax code and rate setup, and hands-on experience with integration monitoring and its error handling.
- Provisioning access to users from different entities in SAP based on the requirement and maintaining their accounts.
- Handling users' time recording system (TRS) related issues and providing timely resolutions, ensuring minimal business disruptions.
- High knowledge of ticketing tools, such as ServiceNow and JIRA, for ticket handling, and implemented various business applications, such as DocuSign eSignature and LinkSquares.
System Engineer
Tata Consultancy Services
02.2020 - 05.2024
- I was responsible for monitoring batches which contains over 2000 JCL jobs and it's abend handling.
- Handling customer tickets using service now, mail monitoring. I have excellent record in ticket resolving as I have been appreciated by the client for resolving highest number of tickets in a quater.
- Worked on documenting various workflows and architectural designs of jobs.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
Education
Bachelor of Science - Physics
Nesamony Memorial Christian College Marthandam
Marthandam, KanyakumariSTANDARD XII / H.S.C -
St.Joseph's Higher Secondary School
Thirithuvapuram, KanyakumariSSLC -
St.Mary's Higher Secondary School, Mariagiri
Kaliyakkavilai, KanyakumariSkills
Excellent communication skills both verbal and written who can manage any user or client
Ability to learn any application and help business with end to end support
Great team player whom can be used as a Hybrid resource for various tasks and application handling
Experience in Handling huge volume of ticket in Service now
Potentially capable of handling any pressure situation and can handle it practically with minimal business involvement
Accomplishments
- Got appreciated by the client(The Home Depot) for resolving highest number of Servicenow tickets in a quarter while working as an Associate system engineer in TCS.
Timeline
Application Management Analyst
Strada
08.2024 - Current
System Engineer
Tata Consultancy Services
02.2020 - 05.2024
STANDARD XII / H.S.C -
St.Joseph's Higher Secondary School
SSLC -
St.Mary's Higher Secondary School, Mariagiri
Bachelor of Science - Physics
Nesamony Memorial Christian College Marthandam