Ahilan E R
Chennai
Summary
Customer service professional with 4.5 years of proven experience in delivering high-quality support and driving customer satisfaction. Skilled in effective communication and rapid problem-solving, with a record of managing complex issues seamlessly. Trusted advisor and subject matter expert known for comprehensive knowledge of company technology and standard operating procedures. Ready to leverage expertise to enhance service quality and contribute to customer-focused success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Amazon Development Center
10.2021 - 12.2023
- Responsible for utilizing my extensive knowledge and expertise to provide guidance and support to the assigned team
- Played a crucial role in ensuring the success of every individual in the team by collaborating with cross-functional teams and implementing efficient strategies
- Developed training programs for new team members
- Conducted regular performance evaluations and provided feedback
- Researched industry trends and provided insights to improve processes
- Coordinated with training team to identify areas for improvement
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Service Associate
Amazon Development Center
07.2019 - 12.2023
- Handled Domestic and International customer inquiries and provided efficient and satisfactory solutions
- Worked closely with cross-functional teams to resolve issues and improve processes, while consistently meeting and exceeding customer satisfaction metrics
- Assisted customers through various communication channels
- Resolved customer complaints effectively
- Achieved high customer satisfaction ratings
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Committed to the organization by working extra hours and days to assist whenever required.
Education
Bachelor of Engineering - Computer Science
Anna University
04-2019
Skills
- Strong Analytical and Communication Skills
- Customer Focus and Problem Solving
- Creative solutions and Time Management
- Training and mentoring
Languages
English
Tamil
Awards
- Best Associate New-Hire-team27
- Super Sprinter
- Proficient Star
- Awesome Performer
Personal Information
Nationality: Indian
Certification
Microsoft Office Specialist (MOS) Certification
Timeline
Subject Matter Expert
Amazon Development Center
10.2021 - 12.2023
Customer Service Associate
Amazon Development Center
07.2019 - 12.2023
Bachelor of Engineering - Computer Science
Anna University
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