Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
AHLAMULNISA A

AHLAMULNISA A

Kumbakonam

Summary

I come with hands-on banking experience where I’ve worked closely with customers, operations, and compliance, which has helped me understand both the business and people side of banking. Across my roles, I’ve handled client relationships, resolved issues within strict timelines, and managed daily operations with accuracy and responsibility. I’m someone who stays calm under pressure, learns quickly, and adapts to new challenges without hesitation. I enjoy working with data and reports just as much as interacting with customers, which allows me to deliver practical and effective solutions. I’m now looking for an opportunity where I can take on greater responsibilities, grow professionally, and contribute meaningfully to the organization.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

Service Relationship Manager - Deputy Manager

KOTAK MAHINDRA BANK LIMITED
Chennai
12.2024 - 05.2026
  • Handling personalized service requests of Privy customers.
  • Generation of timely business MIS.
  • Ensuring strict adherence to regulatory and internal approved prescribed requirements for Privy customer segment.
  • Coordination with CPC/RPC/Investment desks for account opening of Privy customers.
  • Managing complaints of Privy customers and ensuring their resolution within TAT
  • Conducted regular meetings with customers to understand their needs and expectations.

SERVICE DELIVERY AMBASSADOR - Assistant Manager

RBL BANK LIMITED
Chennai
02.2024 - 12.2024
  • Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual
  • Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers
  • Processed customer transactions efficiently and accurately at the front desk.
  • Maintained cash drawer accuracy and balanced at the end of each shift.
  • Promoted bank products to enhance customer experience and engagement.

PERSONAL BANKER- Senior Executive

DBS BANK INDIA LIMITED
Chennai
08.2022 - 01.2024
  • CASA, Fixed Deposit, Third Party Products (Life Insurance, G Insurance)
  • Handling Customer Queries
  • Providing better solutions for the Customers
  • Completement of task within the prescribed TAT
  • Team Handling
  • Co-ordinating and consolidating of MIS on a daily basis
  • Assisted clients with account openings and product selections.

Education

Master of Arts - Commerce

SASTRA DEEMED UNIVERSITY
Kumbakonam
08.2020 - 07.2022

Bachelor of Arts - General Studies

MADRAS UNIVERSITY
Chennai
07.2014 - 05.2017

HSC - Commerce

SRI SARASWATI PATASALA GIRLS HSC SCHOOL
Kumbakonam
06.2012 - 05.2014

SSLC -

MYDEEN MATRIC HSC SCHOOL
Kumbakonam
06.2011 - 05.2012

Skills

  • Cash handling
  • Customer service
  • Regulatory compliance
  • Business reporting
  • Relationship management
  • Documentation and reporting
  • Account management
  • Sales support

Languages

English
Proficient
C2
Hindi
Upper Intermediate
B2
Tamil
Proficient
C2
Urdu
Proficient
C2

Timeline

Service Relationship Manager - Deputy Manager

KOTAK MAHINDRA BANK LIMITED
12.2024 - 05.2026

SERVICE DELIVERY AMBASSADOR - Assistant Manager

RBL BANK LIMITED
02.2024 - 12.2024

PERSONAL BANKER- Senior Executive

DBS BANK INDIA LIMITED
08.2022 - 01.2024

Master of Arts - Commerce

SASTRA DEEMED UNIVERSITY
08.2020 - 07.2022

Bachelor of Arts - General Studies

MADRAS UNIVERSITY
07.2014 - 05.2017

HSC - Commerce

SRI SARASWATI PATASALA GIRLS HSC SCHOOL
06.2012 - 05.2014

SSLC -

MYDEEN MATRIC HSC SCHOOL
06.2011 - 05.2012
AHLAMULNISA A