Ahmad Faraj
135 Pachkhura Ghatampur
Summary
To pursue a challenging career in any organization and contribute to the success and growth of the organization by hard work, innovation, sincerity.
Overview
3
3
Languages
4
4
Certifications
13
13
years of professional experience
Work History
Investigation Associate
Amazon
08.2025 - 04.2026
- Worked with Amazon as an Investigation Associate from August 2025 to April 2026
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Backend (Email + Chat) Customer Support Executive
Abhinav Hire & Purchase Ltd
12.2015 - 04.2017
- Provided backend (Email + Chat) customer support at Abhinav Hire & Purchase Ltd from Dec 2015 - April 2017
- Established long-term client relationships through consistent delivery of high-quality products and services.
Voice Process Customer Support Executive
Dharma housing Pvt Ltd
04.2013 - 06.2015
- Provided voice process customer support for Dharma housing Pvt Ltd, assisting customers with inquiries and resolving issues.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
BBA -
CSJM University Kanpur
HSC - undefined
U.P. Board
SSC - undefined
U.P. Board
Skills
Customer interaction
Customer service
Problem-solving abilities
Decision-making
IT Tools & Business Systems
Internet Technology
Computer Application knowledge
MS Office proficiency
Active listening
Accomplishments
- Diploma in computer applications, business accounting & multilingual DTP by DOEACC/NIELIT
- Have certified National Skills Development Corporation initiated by Prime Minister.
- Have certified Advanced Diploma in Computer Application (ADCA)
- Received an Award of Most Appreciated executive.
- Received Customer appreciations many times.
- Have certified Diploma in Urdu Language by NIELIT
- National Skills Qualified from PMKVY policy
Certification
Advance Diploma in Computer application
Interests
Watching movies, playing computer games, Internet Surfing, listening music
NOTIFICATION
I hereby confirm that the information provided in this document is accurate and true to the best of my knowledge. Place: Date: Ahmad Faraj (Signature)
Strengths
- An expressive, personable, enthusiastic and out-going individual with ability to interact with the colleagues.
- Combine patience and persistence with well-developed learning skills to enhance knowledge, abilities and value to employer.
- A good listener, analyst, & social person. Quick Learner, Hardworking, Adaptive, Sincere and have a great faith in Team Work
Personal Information
- Date of birth: 6th January 1992
- Father’s Name: Ahmad Sayeed
- Marital Status: Married
- Nationality: Indian
- Gender: Male
- Languages Known: English, Hindi & Urdu
- Permanent Address: H.N.135, Pachkhura Ghatampur Kanpur Nagar 209206
Timeline
Investigation Associate
Amazon
08.2025 - 04.2026
Backend (Email + Chat) Customer Support Executive
Abhinav Hire & Purchase Ltd
12.2015 - 04.2017
Voice Process Customer Support Executive
Dharma housing Pvt Ltd
04.2013 - 06.2015
SSC - undefined
U.P. Board
HSC - undefined
U.P. Board
BBA -
CSJM University Kanpur