Ahmed Ali
Subject Matter Expert (SME)
Bengaluru
Summary
Diligent SME with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Account Manager - SME, Site Visit Process
Magicbricks
01.2024 - Current
- Supervise site visits and coordinate between clients and field teams.
- Consistently exceed 110 percent of performance targets.
- Received 'Best Performer' and 'Best Employee' awards.
Inventory Manager - Operations
AL FARAH Gold and Jewellery LLC
12.2023 - 04.2024
- Managed inventory operations and a team of 6 staff.
- Reduced discrepancies and improved inventory accuracy.
- Set customer service benchmarks for gold retail services.
Level 3 Researcher - Customer Service Executive
STARTEK Technologies Pvt Ltd.
01.2022 - 05.2023
- Conducted U.S. background verifications with high daily ticket resolution.
- Maintained accurate documentation and flagged discrepancies.
- Awarded 'Best Employee of the Year - 2023'.
Senior Relationship Manager
NoBroker Technologies Pvt Ltd.
03.2021 - 12.2022
- Managed high-volume customer communications via multiple channels.
- Handled NRI client escalations, pre-sales, and payment closures.
- Processed rental agreements and Police Verification services across India.
- Exceeded customer service KPIs.
Senior Customer Service Executive - Axis Bank Process
Cogent E Services Pvt Ltd.
07.2019 - 02.2021
- Managed escalated, critical, and flagged accounts internally.
- Improved processes, communication methods, and platform usage.
- Maintained regular coordination with Sales, Support, and Services.
- Delivered timely resolutions and promoted to SME for Escalation Desk.
Education
High School Diploma -
Q.I.H.S
Bengaluru, India 04.2001 -
No Degree - Commerce
GOVT PU COLLEGE Kodigehalli
Bengaluru, India 04.2001 -
Diploma -
04.2001 -
Skills
Customer Service
Escalation Handling
Team Supervision
Inventory Management
Teamwork and collaboration
Customer service
Client relationship management
Sales analysis
Sales development
Disclaimer
I hereby declare that the above information is true to the best of my knowledge., Bengaluru, Ahmed Ali
Career Note
06/01/23, 11/30/23, Took a short career break to care for my father due to a family medical emergency., Completed the Google Fundamentals of Digital Marketing certification through online learning during this time., 12/01/23, 04/30/24, Worked with AL FARAH Gold and Jewellery LLC on a project/consulting basis while officially joining Magicbricks full-time in January 2024.
Certification
Google Fundamentals - Digital Marketing
Timeline
Account Manager - SME, Site Visit Process
Magicbricks
01.2024 - Current
Inventory Manager - Operations
AL FARAH Gold and Jewellery LLC
12.2023 - 04.2024
Level 3 Researcher - Customer Service Executive
STARTEK Technologies Pvt Ltd.
01.2022 - 05.2023
Senior Relationship Manager
NoBroker Technologies Pvt Ltd.
03.2021 - 12.2022
Google Fundamentals - Digital Marketing
02-2021
Senior Customer Service Executive - Axis Bank Process
Cogent E Services Pvt Ltd.
07.2019 - 02.2021
High School Diploma -
Q.I.H.S
04.2001 -
No Degree - Commerce
GOVT PU COLLEGE Kodigehalli
04.2001 -
Diploma -
04.2001 -