Hi, I’m
Ahmed Ali
Bengaluru
Summary
Recognized for exceeding performance benchmarks and improving customer satisfaction through efficient processes and dedication to continuous improvement. Expertise in sales and customer relationship management across various environments. Strong communication, negotiation, and strategic planning skills drive success in sales roles. Proven track record of enhancing customer loyalty and expanding client base, resulting in significant revenue growth.
Overview
6
years of professional experience
Work History
MagicbricksBengaluru
Account Manager - SME, Site Visit Process
01.2024 - Current
Job overview
- Supervise site visits and coordinate between clients and field teams.
- Consistently exceed 110 percent of performance targets.
- Received 'Best Performer' and 'Best Employee' awards.
AL FARAH Gold and Jewellery LLCDubai Gold Souq
Inventory Manager - Operations
12.2023 - 04.2024
Job overview
- Managed inventory operations and a team of 6 staff.
- Reduced discrepancies and improved inventory accuracy.
- Set customer service benchmarks for gold retail services.
STARTEK Technologies Pvt Ltd.Bengaluru
Level 3 Researcher - Customer Service Executive
01.2022 - 05.2023
Job overview
- Conducted U.S. background verifications with high daily ticket resolution.
- Maintained accurate documentation and flagged discrepancies.
- Awarded 'Best Employee of the Year - 2023'.
NoBroker Technologies Pvt Ltd.Bengaluru
Senior Relationship Manager
03.2021 - 12.2022
Job overview
- Managed high-volume customer communications via multiple channels.
- Handled NRI client escalations, pre-sales, and payment closures.
- Processed rental agreements and Police Verification services across India.
- Exceeded customer service KPIs.
Cogent E Services Pvt Ltd.Bengaluru
Senior Customer Service Executive - Axis Bank Process
07.2019 - 02.2021
Job overview
- Managed escalated, critical, and flagged accounts internally.
- Improved processes, communication methods, and platform usage.
- Maintained regular coordination with Sales, Support, and Services.
- Delivered timely resolutions and promoted to SME for Escalation Desk.
Education
QIHSBengaluru
SSLC
Govt PU Colloge Kodigehalli Bengaluru
Some College (No Degree) from Commerce
DMDBengaluru
Diploma from Digital Marketing
Skills
- Customer service and support
- Escalation management
- Team leadership
- Inventory control
- Microsoft Office proficiency
- Spreadsheet expertise
- Communication skills
- Product knowledge
- Sales operation
- Client relationship management
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Languages
- English
- Hindi
- Kannada
- Urdu
Career Note
06/01/23, 11/30/23, Took a short career break to care for my father due to a family medical emergency., Completed the Google Fundamentals of Digital Marketing certification through online learning during this time., 12/01/23, 04/30/24, Worked with AL FARAH Gold and Jewellery LLC on a project/consulting basis while officially joining Magicbricks full-time in January 2024.
Accomplishments
- Certified Course of Digital Marketing from Google Fundamental Programme
- Best Performer and Best Employee of the Year certificates
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Upper Intermediate (B2)
B2
Timeline
Account Manager - SME, Site Visit Process
Magicbricks
01.2024 - Current
Inventory Manager - Operations
AL FARAH Gold and Jewellery LLC
12.2023 - 04.2024
Level 3 Researcher - Customer Service Executive
STARTEK Technologies Pvt Ltd.
01.2022 - 05.2023
Senior Relationship Manager
NoBroker Technologies Pvt Ltd.
03.2021 - 12.2022
Senior Customer Service Executive - Axis Bank Process
Cogent E Services Pvt Ltd.
07.2019 - 02.2021
QIHS
SSLC
Govt PU Colloge Kodigehalli
Some College (No Degree) from Commerce
DMD
Diploma from Digital Marketing
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