Summary
Overview
Work History
Education
Timeline
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Ahmed Shaikh

Team Leader
Mumbai

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Spocto Solutions. Expert in performance improvement and problem-solving, I excel in mentoring and teambuilding, significantly advancing team capabilities. Skilled in planning and coordination, my strategic approach resulted in a high-performing team adept at meeting and exceeding objectives.

Overview

5
5
years of professional experience

Work History

Tele Caller

Tele Performances
06.2020 - 05.2021

Telecaller

Spocto Solutions Private Limited
07.2021 - 02.2023

Back Office Executive

Spocto Solution Private Limited
02.2023 - 12.2023
  • Managed invoices from vendors to assist accounting department in reducing annual expenses.
  • Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
  • Assisted HR team in managing employee records accurately, ensuring up-to-date information was readily available for quick decision making.
  • Handling auditors and creating bank’s id cards. For authorised callers.

Team Leader

Spocto Solutions
01.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.

Education

RD National College
Bandra West

HSC - Arts

RD National College
Bandra West
02.2018

SSC -

MH Saboo Siddiq Technical High School
Byculla
03.2016

Timeline

Team Leader

Spocto Solutions
01.2024 - Current

Back Office Executive

Spocto Solution Private Limited
02.2023 - 12.2023

Telecaller

Spocto Solutions Private Limited
07.2021 - 02.2023

Tele Caller

Tele Performances
06.2020 - 05.2021

RD National College

HSC - Arts

RD National College

SSC -

MH Saboo Siddiq Technical High School

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Ahmed ShaikhTeam Leader