Ahmed Bin Sayeed
IT Network Engineer
Warangal,TELANGANA
Summary
- Dedicated and versatile Network Engineer with 3.8 years of experience in Enterprise-wide Network configuration and implementation. Offering exemplary support in planning, project management.
- Skilled in implementing appropriate steps for proper upgrade of systems/networks and resolving all kinds of problems occurring in the systems / network with Higher levels assistance.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
System Administrator Senior Associate
NTT Data Global Services
Hyderabad, TELANGANA
06.2019 - Current
- Network monitoring of Health Care client through SolarWinds.
- Customer networks was spread over 150+ sites, which includes more than 200+ routers, 500+ Switches.
- Our company was mainly involved in LAN and WAN network management.
- Fault Resolution was done by Isolating and troubleshooting both LAN and WAN related issues.
- The smooth working of backup networks in case of failure of primary network.
- Monitoring and troubleshooting the networks issues.
- Periodic checks on WAN connectivity of both primary and secondary networks.
- Coordinating with Telecoms carriers for circuit related issues and with regional engineers for activities such as remote router IOS upgradation and new router setup configuration.
- Extensively worked on remote management of customer network that provide Data, voice.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Modifying the router and switches configurations to meet the requirements of customer.
- Monitoring and maintenance of Cisco routers and switches.
- Escalating the problems to higher teams based on the cases.
- Coordinating with onshore support team on monitoring and maintenance.
- Involvement in configuring devices in SolarWinds tool for regular activities as well for proactive monitoring of specific routers to record behavioral statistics.
- Maintain and Administrate Cisco equipment using SNMP and SolarWinds.
- Resolving customer live issues by using level based troubleshooting, isolating and fixing the problems by coordinating with LAN support i.e.
- Field support if needed.
- ServiceNow ticket based problem management.
- Previous Employment: Organization: EXTERNETWORKS (INDIA) PRIVATE LIMITED.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
- Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
- Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Resolved and documented customer reported network issues via phone and e-mail.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured and performed troubleshooting with routing and switching protocols, including [Type] and [Type].
Network Support Engineer
05.2017 - 06.2019
- Roles and Responsibilities:.
- Working with data networking gear and troubleshooting data networking problems involving: TCP/IP, IPv4, VPN other LAN/WAN technologies and concepts (route redistribution, sub netting etc).
- Working on switching technologies like VLAN’s, Port-security, Ether channels, Private VLAN’s and switching protocols like VTP, STP.
- Provide technical support over the phone, to resolve network issues by coordinating with client’s IT team.
- Monitoring and troubleshooting data networks using Routers (1841) and switches (3750, 3850).
- Proactive monitoring of core switches (Cisco 6880) under VSS technology using Solarwinds monitoring tool.
- Handling tickets of various severity levels using BMC Remedy tool.
- Working on Office 365, Service Now, Excel, Visio, and CMDB.
- Staging, implementation and Installation of Network devices at client’s place.
- Work within a cross-functional team across 24x7 shifts to proactively respond to computer alerts and operational issues.
- Ability to work independently as well in a team environment and to lead team.
- Assist US-based teams on both ExterNetworks network designs.
- Configured and maintained network backup and recovery procedures.
- Planned, implemented and maintained wireless network strategy and operation.
- Documented changes that were made to the network and all systems, providing evidence of audit trails.
- Identified and immediately resolved issues with network devices, including routers, switches and wireless access points.
- Provided detailed technical documentation, including network diagrams, and procedural guidelines.
- FICO Project:.
- Work closely with US-based Field Engineer, Project management and Network install teams in a collaborative Environment.
- Manage upwards of 25 individuals, serving technician's performance and serving as an escalation for issues.
- Conducting detailed client Data center Maintenance, Installations and needs assessments.
- Skilled to co-ordinate with corresponding internal departments of FICO i.e.
- Net Ops, Platform Ops, Prod Ops, System Ops, Security Ops and facilities of data centers to receive the devices, to install, maintenance, up gradation, decommission and RMA’s.
- Receive assets, proceed to Asset addition, Visio and CMDB documentation of newly delivered and installed devices.
- Assist field engineers with generating scope of work documents by partnering with the ExterNetworks service desk organization to respond to customer needs.
- Conduct, Asset, Audit and Identify required devices and cables for Installation, Cabling, Migration, Extension and Up gradation of devices.
- Assist to Add/Removal of Blades, IDE Modules, Power cards and other hardware for clusters and data center network hardware devices.
- Create tickets in Service Now for different departments who will be involved for the project.
- Create physical and logical network, telephony designs for complex environments, including detailed physical and logical build design documentation and Stencils.
- Assist to Decom, Unrack and RMA the devices.
Education
B.Tech - Electronics And Communication Engineering
JNTUH
Hyderabad 08.2011 - 05.2015
Skills
Adaptive and Determinedundefined
Certification
Cisco Certified Network Associate (CCNA)
Timeline
System Administrator Senior Associate
NTT Data Global Services
06.2019 - Current
Network Support Engineer
05.2017 - 06.2019
B.Tech - Electronics And Communication Engineering
JNTUH
08.2011 - 05.2015
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