Ahmed Bin Sayeed
IT Network Engineer
Warangal,TELANGANA
Summary
- Dedicated and versatile Network Engineer with 3.8 years of experience in Enterprise-wide Network configuration and implementation. Offering exemplary support in planning, project management.
- Skilled in implementing appropriate steps for proper upgrade of systems/networks and resolving all kinds of problems occurring in the systems / network with Higher levels assistance.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
System Administrator Senior Associate
NTT Data Global Services
Hyderabad, TELANGANA
06.2019 - Current
- Network monitoring of Health Care client through SolarWinds.
- Customer networks was spread over 150+ sites, which includes more than 200+ routers, 500+ Switches.
- Our company was mainly involved in LAN and WAN network management.
- Fault Resolution was done by Isolating and troubleshooting both LAN and WAN related issues.
- The smooth working of backup networks in case of failure of primary network.
- Monitoring and troubleshooting the networks issues.
- Periodic checks on WAN connectivity of both primary and secondary networks.
- Coordinating with Telecoms carriers for circuit related issues and with regional engineers for activities such as remote router IOS upgradation and new router setup configuration.
- Extensively worked on remote management of customer network that provide Data, voice.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Modifying the router and switches configurations to meet the requirements of customer.
- Monitoring and maintenance of Cisco routers and switches.
- Escalating the problems to higher teams based on the cases.
- Coordinating with onshore support team on monitoring and maintenance.
- Involvement in configuring devices in SolarWinds tool for regular activities as well for proactive monitoring of specific routers to record behavioral statistics.
- Maintain and Administrate Cisco equipment using SNMP and SolarWinds.
- Resolving customer live issues by using level based troubleshooting, isolating and fixing the problems by coordinating with LAN support i.e.
- Field support if needed.
- ServiceNow ticket based problem management.
- Previous Employment: Organization: EXTERNETWORKS (INDIA) PRIVATE LIMITED.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
- Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
- Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Resolved and documented customer reported network issues via phone and e-mail.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured and performed troubleshooting with routing and switching protocols, including [Type] and [Type].
Network Support Engineer
05.2017 - 06.2019
- Roles and Responsibilities:.
- Working with data networking gear and troubleshooting data networking problems involving: TCP/IP, IPv4, VPN other LAN/WAN technologies and concepts (route redistribution, sub netting etc).
- Working on switching technologies like VLAN’s, Port-security, Ether channels, Private VLAN’s and switching protocols like VTP, STP.
- Provide technical support over the phone, to resolve network issues by coordinating with client’s IT team.
- Monitoring and troubleshooting data networks using Routers (1841) and switches (3750, 3850).
- Proactive monitoring of core switches (Cisco 6880) under VSS technology using Solarwinds monitoring tool.
- Handling tickets of various severity levels using BMC Remedy tool.
- Working on Office 365, Service Now, Excel, Visio, and CMDB.
- Staging, implementation and Installation of Network devices at client’s place.
- Work within a cross-functional team across 24x7 shifts to proactively respond to computer alerts and operational issues.
- Ability to work independently as well in a team environment and to lead team.
- Assist US-based teams on both ExterNetworks network designs.
- Configured and maintained network backup and recovery procedures.
- Planned, implemented and maintained wireless network strategy and operation.
- Documented changes that were made to the network and all systems, providing evidence of audit trails.
- Identified and immediately resolved issues with network devices, including routers, switches and wireless access points.
- Provided detailed technical documentation, including network diagrams, and procedural guidelines.
- FICO Project:.
- Work closely with US-based Field Engineer, Project management and Network install teams in a collaborative Environment.
- Manage upwards of 25 individuals, serving technician's performance and serving as an escalation for issues.
- Conducting detailed client Data center Maintenance, Installations and needs assessments.
- Skilled to co-ordinate with corresponding internal departments of FICO i.e.
- Net Ops, Platform Ops, Prod Ops, System Ops, Security Ops and facilities of data centers to receive the devices, to install, maintenance, up gradation, decommission and RMA’s.
- Receive assets, proceed to Asset addition, Visio and CMDB documentation of newly delivered and installed devices.
- Assist field engineers with generating scope of work documents by partnering with the ExterNetworks service desk organization to respond to customer needs.
- Conduct, Asset, Audit and Identify required devices and cables for Installation, Cabling, Migration, Extension and Up gradation of devices.
- Assist to Add/Removal of Blades, IDE Modules, Power cards and other hardware for clusters and data center network hardware devices.
- Create tickets in Service Now for different departments who will be involved for the project.
- Create physical and logical network, telephony designs for complex environments, including detailed physical and logical build design documentation and Stencils.
- Assist to Decom, Unrack and RMA the devices.
Education
B.Tech - Electronics And Communication Engineering
JNTUH
Hyderabad 08.2011 - 05.2015
Skills
Adaptive and DeterminedTeam LeadershipNetwork managementQuick learnerTechnical documentation
VLAN aggregation
Port security knowledge
SolarWinds support
Cisco switching expertise
SNMP monitoring
Catalyst and Nexus familiarity
Proactive and team player
IP Services
Layer-2/3 protocols
Network device monitoring
Strong troubleshooting skills
Network Troubleshooting
Networking and routing protocol expertise
Certification
Cisco Certified Network Associate (CCNA)
Timeline
System Administrator Senior Associate
NTT Data Global Services
06.2019 - Current
Network Support Engineer
05.2017 - 06.2019
B.Tech - Electronics And Communication Engineering
JNTUH
08.2011 - 05.2015