Hi, I’m
Sharfudeen N
Senior Associate – IT Support (Infrastructure)
Bengaluru,KA
Summary
IT professional with 8+ years of experience specializing in troubleshooting and resolving complex technical issues across hardware, software, and network systems. Strong expertise in IT infrastructure management, system upgrades, and end-user support. Proven ability to ensure seamless user experience through prompt response, root-cause analysis, and effective long-term solutions.
Overview
8
years of professional experience
4
Languages
1
Certificate
Work History
TTK Services Pvt. Ltd.
Senior Associate System Administrator
06.2025 - 08.2025
Job overview
- Managed end-to-end patch management using SCCM for Windows servers and client machines.
- Configured and maintained Software Update Point (SUP) and WSUS integration.
- Create and maintain backups and disaster recovery plans.
- Azure and AWS VM Creation and Monitor the Backup
- SharePoint Sites Monitor and Creation the Site.
- Strong understanding of Active Directory and Office 365 integration with Exchange
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
Marlabs Innovations Private Limited
Senior IT Support Analyst
05.2024 - 10.2024
Job overview
- Helped residents successfully process specific personal and social issues that fell within [Microsoft Online And SharePoint Online] scope of responsibilities.
- Assisted Audit Manager in planning and implementing [Audit Task].
- Monitor server performance, availability, and email flow. Ensure the availability, scalability, and reliability of Exchange environments. Perform server upgrades, patch management, and troubleshooting.
- Inventory management & closing the ticket attend of the day.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Created comprehensive documentation outlining procedures, policies, and troubleshooting steps for future reference.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Conducted training sessions for junior administrators on Windows Server management techniques, fostering professional growth within the team.
- Maintained high availability of critical systems through proper planning and implementation of failover clusters.
Cilicosys Technologies
Senior System Administrator Team Lead
09.2016 - 01.2024
Job overview
- Client company: [SymphonyAI, LeadSquared, Symphony summit AI, MPL, Retail2Customer, S2C, MPL, Channel Mentor, Concert AI]
- Manage and configure public folders in the Exchange environment, including creating, maintaining, and securing public folders.
- Monitored patch compliance and generated reports for management
- Administered cloud services, including Azure and AWS, to supports callable and flexible working environments.
- Managed project time lines and deliverables for SharePoint initiatives, ensuring timely completion.
- Analyzed user requirements to design and deploy effective SharePoint architecture.
- Work with other IT teams, including network administrators, to integrate Exchange with other infrastructure and services (e.g., Active Directory, SharePoint, Teams).
- Administered VMware vSphere and Hyper-V virtual environments across enterprise infrastructure.
- Configure and manage email policies, such as mailbox size limits, transport rules, and retention settings.
- Implemented and managed Iron servers, ensuring reliable internal and external communication.
- Resolve issues related to mail delivery, mailbox database integrity, and public folder recovery.
- Configure and manage email policies, such as mailbox size limits, transport rules, and retention setting
- Implemented a new performance monitoring system, enabling proactive identification and resolution of performance issues.
- Configured virtual networking including vSwitch and VLAN settings.
- Monitor server performance, availability, and email flow. Ensure the availability, scalability, and reliability of Exchange environments. Perform server upgrades, patch management, and troubleshooting.
- Created and managed custom solutions for users, such as web parts, forms, workflows, and reports.
- Coordinated with backup teams for VM-level backup and disaster recovery activities.
- Assist with user profile configurations, including email signatures and Out-of-Office settings.
- Designed and implemented network security measures to protect sensitive data.
- Performed pilot testing before production patch rollout.
- Reduced downtime for critical applications by proactively monitoring system health and addressing potential issues.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Analyzed network traffic and performance metrics to optimize system performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Education
Sri Vidya Mandir Arts & Science College
BCA
01.2016
Government Boys Higher Secondary School
HSLC
01.2012
Government Boys Higher Secondary School
SSLC
01.2010
Skills
Supporting End User through remote, chat and calls
O365 and Exchange online
Microsoft Azure Active On Premise Administration
MS Exchange On Premise 2016 and 2019 Administrator
VMware & Hyper-V Administrator
Azure And AWS VM Admin
Network Administrator
L2 and L3 onsite/remote Support
Windows Server Administrator
Wintel Administrator
Citrix Workspace Admin
DNS and DHCP or File Server Administration
User & Computer Account Management
Backup & Restore Operations
Windows Server 2012 / 2016 / 2019 / 2022
Active Directory (AD DS), Group Policy (GPO)
Microsoft Endpoint Configuration Manager (SCCM/MECM)
OSD (Operating System Deployment)
Endpoint Security & Compliance
Intune & Co-Management (if applicable)
Interests
Playing Cricket, Listening music, Reading books
Timeline
Microsoft Endpoint Configuration Manager (SCCM) – Certified Professional
01-2026
Senior Associate System Administrator
TTK Services Pvt. Ltd.
06.2025 - 08.2025
Senior IT Support Analyst
Marlabs Innovations Private Limited
05.2024 - 10.2024
Senior System Administrator Team Lead
Cilicosys Technologies
09.2016 - 01.2024
Sri Vidya Mandir Arts & Science College
BCA
Government Boys Higher Secondary School
HSLC
Government Boys Higher Secondary School
SSLC
Certification
Microsoft Endpoint Configuration Manager (SCCM) – Certified Professional
Languages
English
Kannada
Hindi
Tamil
Declaration
I hereby declare that the above furnished information is true to the best of my knowledge and belief.