Triveni Nagpal

• Windows Server Management:Managed and monitored Windows Servers, including Windows Server 2008, 2012, 2016, and 2019.
  Setup and managed server roles such as ADDS, DNS, DHCP, GPO, file storage, print management, and Windows backup.
  
• Active Directory Administration:Managed user accounts, permissions, and access rights within an Active Directory environment.
  
• Virtualization:Hyper-V setup and VM management.
  
• Microsoft Office 365:Issues resolution, applications support, installation, license management, and email migrations.
  Exchange Online management including mail flow issues, message tracing, phishing email issues, spam filtering, security & compliance.
  Teams administration including user management, mailbox management, group management, security & compliance, e-discovery & content search, retention hold & retention tag, and license management.
  Teams architecture setup, policy management, application deployment, call quality management, configuration of CQD with Power BI, dial plans, PSTN integration, and call queue management.
  OneDrive management.
  
• Backup and Disaster Recovery:Onsite/online backup & disaster recovery management using ShadowProtect and Datto.
  Managing backups and backup restore tasks through Windows NT Backup.
  
• Security Management:SonicWALL configuration, NAT rules, upgrades, backup & restore.
  
• System Monitoring and Management:Configuring and managing alerts and patch policies through Kaseya.
  Datto management for backups and restore tasks.
  
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Office 365:

• Hands-on experience with Office 365.
• Proficient in using Office 365 Admin Center and Exchange Admin Center.
• Expertise in Office 365 issues, applications support, installation, license management.
• Active Directory and Azure Active Directory:
• Hands-on experience with Active Directory and Azure Active Directory.
  Managing user accounts, permissions, and access rights.
  
• Citrix:Hands-on experience with Citrix Workspace and managing sessions.
  
• Network Printers:Hands-on experience with network printers.
• VPN Troubleshooting:Hands-on experience with VPN troubleshooting on end-user systems, including Cisco AnyConnect and Pulse Secure.
  
• Identity and Access Management:Hands-on experience with roles provisioning.
  
• Shared Resources:Hands-on experience with shared folder access and shared mailbox access via Exchange Admin Center.
• Incident Management:Experience in incident management, handling bridge calls, and involving concerned teams to resolve issues.
  Proficient in sending digital notifications to clients related to outages and updating them in a timely manner.
  Following up with vendors to resolve outage incidents.
  
• ServiceNow:Experience in working with ServiceNow for ticket creation.
  

• Active Directory and Azure Active Directory:Hands-on experience with managing user accounts, permissions, and access rights.
  
• Oracle Environment:Hands-on experience with Oracle systems.
  
• Security Management:Hands-on experience with Sophos Management and BitLocker.
  SonicWALL configuration, NAT rules, upgrades, backup & restore.
  
• Client and Asset Management:Experience with BMC Client Management.
  Worked with Secret Server and Azure for asset management.
  
• Network Monitoring:Hands-on experience with SolarWinds for network monitoring.
  Monitoring of routers, switches, servers alerts, and Windows Servers.