Aiman Yusuf
Delhi
Summary
Experienced Assistant Manager skilled in sales, personnel management, accounting, and inventory management. Demonstrated ability to advance within the ranks. Committed to maintaining a comprehensive understanding of the company's products and services for exceptional customer service. Results-oriented Assistant Manager focusing on operational excellence and team development. Spearheaded initiatives to streamline processes and elevate service standards, significantly boosting team efficiency and client satisfaction. Committed to leveraging analytical skills to inform strategic decisions and achieve targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager - Operations
Revv by Car Dekho
04.2025 - Current
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
Assistant Manager - Client Servicing (RBL Bank)
Teleperformance Global Services Private Limited
Delhi NCR
07.2024 - 04.2025
- Preparing performance review reports and handling CEO escalations
- Reporting and preparing Dashboards for client facing teams
- Organized regular workshops and training sessions for the team resulting in enhanced skill sets essential for delivering superior client service.
- Prepared detailed reports on account activity for management review, enabling informed decision making.
- Analyzed client feedback to identify areas of improvement, driving continuous process enhancements.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Created financial dashboards to provide insights into key performance indicators.
- Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Monitored staff performance and developed improvement plans.
Team Leader (Operations)
Teleperformance Global Services Private Limited
Delhi NCR
01.2022 - 07.2024
- To provide top notch service to clients
- To ensure monthly and daily sales target are met
- TOPS certified - Implementing TOPS and adhering compliance
- Audit calls and provide coaching to the team
- Achieve KPIs and Targets of the team
- Preparing RCA to reduce the error count
- Audits to improve the Csat and reduce the error count
- Motivating team members and monitor their performance and implementation of corrective actions as required on real time
- Preparing reports to analyse the performance of the team
- Managing lowest attrition and shrinkage
- Delivering 100% quality assurance to clients
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Created and managed project plans, timelines and budgets.
- Team handling of 40-45 executives.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Senior Sales Associate
Teleperformance Global Services Private Limited
Delhi NCR
07.2021 - 01.2022
- Provide top notch customer service to clients via call
- Understand customer needs and deliver product and services
- Meeting Targets - Cross sell, Csat and Quality
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Generated sales leads and cold called potential customers.
Education
Master of Commerce - Business management, Finance and Banking
Jamia Millia Islamia University
Delhi01-2020
B.com - Finance and Banking
Delhi University - Janki Devi Memorial College
Delhi01-2018
Commerce -
Rabea Girls Public School
Delhi01-2015
Skills
- Operations management
- Team leadership
- Pivot tables
- Employee performance evaluations
- Excel shortcuts
- Data entry
- Advanced formulas
- Conditional formatting
- Data validation
- Cost reduction
- Decision-making
- Recruiting and interviewing
- Adaptability and flexibility
- Team building
- Staff training and development
- Project management
- Customer rapport
- Sales strategies
- Recruitment and hiring
- Employee supervision
- Coaching and mentoring
- Time management abilities
Certification
- Lean Six Sigma White Belt Certification, 2023
- Feedback and Coaching, 2023
- Time Management for Enhanced Productivity, 2023
- L1 Supervisor - Pre NPS, 2023
Awards
- UGC NET certified - Commerce and Business management
- Best Team Leader for 12 months consecutively.
- Best performer in RBL Bank performance league.
- Vice President - Department of Commerce and Business Studies., Jamia Millia Islamia University
Timeline
Assistant Manager - Operations
Revv by Car Dekho
04.2025 - Current
Assistant Manager - Client Servicing (RBL Bank)
Teleperformance Global Services Private Limited
07.2024 - 04.2025
Team Leader (Operations)
Teleperformance Global Services Private Limited
01.2022 - 07.2024
Senior Sales Associate
Teleperformance Global Services Private Limited
07.2021 - 01.2022
Master of Commerce - Business management, Finance and Banking
Jamia Millia Islamia University
B.com - Finance and Banking
Delhi University - Janki Devi Memorial College
Commerce -
Rabea Girls Public School