Aina Thomas
Ernakulam
Summary
Adept Reporting Analyst with a proven track record at EXL, where I leveraged EPDB and Excel to enhance reporting efficiency by 30% and fostered cross-functional collaboration. Specialized in data analysis, report automation, and problem-solving, I significantly improved operational insights and training methods, showcasing my technical expertise and adaptive learning abilities.
Overview
2
2
years of professional experience
Work History
Reporting Analyst
EXL
Ernakulam
02.2023 - Current
- Utilized EPDB (Enterprise Data Platform) to manage large datasets and generate accurate, actionable reports related to insurance claims, customer service metrics, and operational performance.
- Developed and automated reporting processes using EPDB and Excel functions, significantly reducing manual reporting time by 30%.
- Worked closely with cross-functional teams, including operations and customer service, to understand reporting needs and deliver tailored insights.
- Identified needs of customers promptly and efficiently.
- Created improved training techniques on reporting procedures, which increased employee performance and retention.
- Documented processes related to report generation and maintenance procedures.
- Assisted in troubleshooting data-related issues and providing technical support for end users of reporting tools within the EPDB ecosystem.
Education
MBA - HR & Operational Management
De Paul Institute of Science & Technology (DiST)
Angamlay, Kerala03-2023
B.Voc - Food Processing Technology
St. Teresa's College
Ernakulam, Kerala02-2020
Skills
- Data Analysis & Reporting
- Problem Solving & Technical Support
- Report automation and process optimization
- Adaptive learning
- Accuracy and efficiency
- Decision-making
- C
- Microsoft Excel
Languages
English
First Language
Malayalam
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Reporting Analyst
EXL
02.2023 - Current
MBA - HR & Operational Management
De Paul Institute of Science & Technology (DiST)
B.Voc - Food Processing Technology
St. Teresa's College
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