Aindrila Mahapatra

Completed summer internship at Reliance Retail focusing on enhancing in-store customer experience. Conducted behavioural analysis, gathered operational insights, and delivered recommendations on merchandising and service improvements while gaining hands-on exposure to retail operations and customer engagement.

• Studied with senior staff to develop deep understanding of team processes and full operational activities.
• Gathered and documented information about group processes and procedures.
• Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.