Airaf Qureshi

• Developed strategies for problem solving and conflict resolution among team members.
• Reviewed completed work to verify consistency, quality, and performance.
• Completed daily quality assurance duties to provide feedback for improvements.
• Conducted regular performance reviews to assess individual team member progress.

Recognized for exceptional achievements in client satisfaction.

* Client recognition for delivering 88% Team NPS for the month of Jan 2026

* 100% team compliance for consecutive 3 months

• Created training materials for new hires to facilitate seamless onboarding.
• Performed quality assessments to uphold service standards across teams.
• Collaborated with team leaders to identify training needs and skill gaps.
• Evaluated feedback from training sessions to enhance content and delivery methods.

ACHIVEMENTS:

* Spotlight Award for six consecutive months in recognition of outstanding Trainer

* Successfully managed an end-to-end business transformation project, including Training Needs Analysis (TNA), content creation, instructional design, development and delivery

• Processed orders, guaranteeing prompt and accurate delivery of products to clients.
• Managed customer accounts, ensuring accurate and timely updates in database.
• Collaborated with team members to enhance service quality and reduce response times.