Pooja Mangal
Kharar
Work Preference
Summary
To obtain a stable and long-term position in a reputed organization where I can utilize my experience in customer service, freight operations, and team coordination. I am interested in roles related to team leadership, employee training, and shipment trace & tracking operations, where I can contribute to operational efficiency and team development. I prefer non-target-based roles that focus on quality service, process improvement, and collaborative teamwork.
I am applying for a suitable position in your organization with six years of experience in customer service, drayage freight brokerage, and team leadership. I have strong skills in team coordination, training, and shipment trace & tracking operations. I am looking for a stable, long-term role that focuses on operational efficiency rather than target-based sales. I am confident that my experience and dedication will allow me to contribute positively to your team. I look forward to the opportunity to discuss my application further.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Team Leader
Aspire business solutions
05.2024 - 01.2025
- Led freight broker team to ensure efficient daily operations.
- Monitor team performance and help members achieve sales and service targets.
- Coordinated with clients and carriers to ensure timely shipment delivery.
- Resolved issues, delays, and customer concerns to uphold high customer satisfaction.
Sr. Freight broker
Enzo business solutions
12.2023 - 04.2024
- Coordinated shipments between shippers and carriers, enhancing timely and cost-effective delivery.
- Negotiated freight rates and managed load scheduling while tracking shipments in real time to optimize operations.
- Maintained communication with clients and drivers, resolving operational issues to ensure seamless transportation.
Sr. Freight broker
Greensky infotech
06.2023 - 09.2023
- Need to generate revenue for company, find out shippers and carriers, book shipments and deliver till destination.
Freight broker
SRP
11.2021 - 05.2023
- I was working as drayage specialist, need to find out shippers and carriers as well, generate revenue for co.
Dispatcher
John business solutions
07.2021 - 11.2021
- Need to book loads for truck through DAT, trace n tracking, keep eye on loads till successful delivery.
Sales executive
KVMS business solutions
06.2019 - 06.2021
- Need to generate revenue for the company, listen details of household goods and suggest truck and movers accordingly.
Sales representative
Food panda
09.2018 - 04.2019
- Need to resolve customers query and complaint via call and chat, live chat, listen issues carefully and resolve asap and take review as well.
Sales executive
Competent synergies
03.2018 - 05.2018
- Need to resolve customer queries over the call and provide best possible resolution and correct guidance.
Sales head
Make my trip
09.2010 - 07.2015
- Responsible for leading and managing the sales team to drive revenue growth and achieve business targets.
- Develops sales strategies, builds key client relationships, and identifies new market opportunities.
- Oversees sales performance, forecasting, and team productivity while ensuring excellent customer experience and business expansion.
Education
B.com -
Delhi university
Masters diploma -
Ignou
Skills
- Communication
- Customer relationship
- Active listener
- Retention strategy
- Email handler
- Call handler
- Negotiation
- Calm
- Supervision
- Motivator
- Team leading
- Manage conflicts
- Freight negotiation
- Shipment coordination
- Customer relationship management
- Performance monitoring
- Market analysis
- Problem solving
- Team leadership
- Conflict resolution
- Strategic planning
- Time management
- Operations
- Promotional sales events
- Pipeline management
- Exceeds sales goals
- Rapport and relationship building
- Business planning
- CRM software
- Contact follow-up
Languages
- Hindi
- English
- Punjabi
Work Experience Dates
- Hindi
- English
- Punjabi
Languages
Hindi
First Language
English
Upper Intermediate
B2
Punjabi
Advanced
C1
Timeline
Team Leader
Aspire business solutions
05.2024 - 01.2025
Sr. Freight broker
Enzo business solutions
12.2023 - 04.2024
Sr. Freight broker
Greensky infotech
06.2023 - 09.2023
Freight broker
SRP
11.2021 - 05.2023
Dispatcher
John business solutions
07.2021 - 11.2021
Sales executive
KVMS business solutions
06.2019 - 06.2021
Sales representative
Food panda
09.2018 - 04.2019
Sales executive
Competent synergies
03.2018 - 05.2018
Sales head
Make my trip
09.2010 - 07.2015
B.com -
Delhi university
Masters diploma -
Ignou